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TABLE OF J i <br />AM <br />SectionOne ....................................................................... ..............................1 <br />Defining AAA Approval Requirements and AAA Diamond Rating Guidelines ..................... 1 <br />Applyingfor a AAA Diamond Rating .................................................. ............................... 1 <br />AAAApproval Requirements ............................................................. ............................... 2 <br />The AAA Evaluation and Diamond Rating Process ............................. ............................... 4 <br />SectionTwo ....................................................................... ..............................6 <br />Whatthe Diamond Ratings Mean ...................................................... ............................... 6 <br />DiamondRating Guidelines — Exterior ............................................... ............................... 7 <br />Diamond Rating Guidelines — Public Areas ........................................ ............................... 9 <br />Diamond Rating Guidelines — Guestroom ........................................ ............................... <br />17 <br />DiamondRating Guidelines — Bathroom .......................................... ............................... <br />24 <br />The AAA Four and Five Diamond Rating .......................................... ............................... <br />30 <br />Four and Five Diamond Service Expectations .................................. ............................... <br />30 <br />SectionThree ................................................................... .............................37 <br />TheListing ...................................................................................... ............................... 37 <br />LodgingClassifications. ........... ...................................................................................... 37 <br />Accessibility.................................................................................... ............................... 39 <br />MemberComment Procedures ......................................................... ............................... 39 <br />TheAAA Appeals Process ................................................................ ............................... 40 <br />GreenPrograms .............................................................................. ............................... 40 <br />Addresses and Phone Numbers ....................................................... ............................... 41 <br />55A -7 <br />_1r_ <br />