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Exhibit B: Support and Maintenance Agreement DESK OFFICER REPORTING SYSTEM SUPPORT AND MAINTENANCE AGREEMENT THIS SUPPORT AND MAINTENANCE AGREEMENT ( "Support and Maintenance Agreement ") is made on this Iday of December, 2015, by and between the City of Santa Ana, a charter city and municipal corporation under the laws of the state of California ( "Licensee ") and Coplogic, Inc. on behalf of itself and its affiliates, a California corporation, with an office at 1000 Alderman Drive, Alpharetta, Georgia, 30005 ("Licensor"), RECITALS Licensee has obtained a subscription license to use the Desk Officer Reporting System ( "Software ") for the term of that agreement, more particularly described in the Setup and Subscription License Agreement of the same date. As a part of this Support and Maintenance Agreement, Licensor shall provide support and maintenance services for the Software. SUPPORT AND MAINTENANCE SERVICES 1. Generally. During the duration of this Support and Maintenance Agreement, Licensor shall provide to the Licensee a subscription license, as well as support and maintenance for the Software purchased in accordance with the terms of this Support and Maintenance Agreement and the response time described in Schedule A, attached hereto. Support includes an annual review of current outstanding questions and usage issues at Licensee request; the provision of new and upcoming releases of updates; and enhancements made to the Software that the Licensee is licensed to use that are generally made available without additional charge to other users of the Software with similar support and maintenance contracts. The parties shall amend Schedule B from time -to -time in the event that the Licensee requests customizations to the Software. 2. Hours of Support. Licensor will provide the support services during the hours as described in Schedule A attached hereto. 3. New Releases. Licensor will, from time -to -time issue new releases of the software (Schedule B), and when it does, it will provide a copy of the release documentation, and /or updated user or system documentation. If any part of the Licensee's custom code is not part of the general release delivered by Licensor, then Licensor will assist and provide guidance for integrating the custom code into the new release. Any time taken to modify or repair unauthorized changes that may require Licensor assistance to modify may be billed at Licensoe's then current pricing schedule. 4. Exceptions. Corrections for difficulties or defects traceable to the Licensee's en-ors or unauthorized changes, Licensee's hardware, or conflicts with other software not identified by Licensor as compatible or part of the recommended operating environment may be subject to billing at Licenser's current standard time and material charges. Coplogic —DO PS Setup and Subscription License Agreement (AST 11.20.15) 10