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Warranty & Maintenance Support Version 8.1 Guidelines & Options <br />3. TRANSITION FROM PROJECT (OPERATIONS) TO SUPPORT <br />IBSC) <br />When a project is completed as deemed in the Statement of Work, the Client systems transition from the <br />project phase to the warranty or maintenance programs. Leading up to this major milestone, Tiburon staff <br />members, including the Project Manager, Client Liaison, Account Executive, Engineering, Deployment, <br />and CSC Engineering resources participate in an internal System Assurance Review (SAR). This ensures <br />that all parties are aware of the Client configuration, connection information, applications installed, <br />catover plan and schedule, as well as other information specific to the Client implementation, This <br />information is logged in the third party application used by Tiburon for Client Support, currently HEAT <br />Call Logging by Front Range. <br />When the project is completed as deemed in the Statement of Work, the system(s) are stable and there are <br />a nominal number of TSRs not closed for each system, there is a final internal System Assurance Review <br />between Operations, Engineering, Deployment, and Client Support to transition the support of the Client <br />systems from Operations / Project mode to CSC / Support mode. The Project Manager also schedules a <br />turnover meeting with the Client to introduce the Client Liaison to the Client. <br />Tiburon, Inc. July 1, 2015 Page 8 <br />A TriTech Software Systems Company <br />