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Warranty & Maintenance Support Version 8.1 Guidelines & Options <br />4.3.1.3 SPECIAL NOTE # 1 <br />Priority 1- Critical Priority issues meeting the previously noted criteria are det"med as follows: <br />4.3.1.3.1 CAD <br />a. CAD System is down and all workstations will not launch or function. This will include <br />fragment notifications, site -to -site connection failure, etc. <br />b. CAD System is inoperable due to transactional data corruption caused by Tiburon <br />Software. This will include in -ability to enter commands from the Command Window. <br />c. CAD Reporting and Archiving Server is down and the system is configured to use the <br />Reporting Server for dispatching functions (e. g., Premise History). This will include <br />"Lost connection to Database" message <br />4.3.1.3.2 Mobile <br />a. The Mobile System is down and all mobile devices are unable to log in or function. <br />b, The Mobile System is inoperable due to data convption caused by Tiburon Software, <br />4.3,1.3.3 State Interface <br />a. Law enforcement users are unable to send or receive justice queries (this priority applies <br />if the functionality is available through no other available methods). <br />Tiburon, Inc. July 1, 2015 Page 13 <br />A TriTech Software Systems Company <br />