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Warranty & Maintenance Support Version 8.1 Guidelines & Options <br />4.3.2.3 SPECIAL NOTE #1 <br />Priority 1 - Critical Priority issues meeting the previously noted criteria are defined as follows: <br />4.3.2.3.1 Records, Field Based Reporting, Jail Records, Fire Records, Web Query <br />Records users are severely impacted due to one of the following conditions: <br />a. System completely down <br />b. All users getting 'unable to login or no connection to server' <br />c. Unable to log on to Records, Jail Records. <br />d. All users getting 'No response from ComDlR' or 'lost connection to server' <br />e. Cannot book or release any inmate. <br />£ All users getting'NETWORK UNAVAILABLE' or'DISCONNECTED FROM <br />SERVER' in red text on the bottom status bar of TE. <br />g. All users are unable to load a module list such as the Event list, Case list, Arrest list. <br />h. All users are unable to save a new record (event, case, arrest) <br />i. All users are unable to load any existing record (event, case, arrest) <br />j. Inability of any users to launch or log on to Web Query. <br />k. All Web Query users getting 'Invalid response from GETO', 'Not Connect to Server', <br />'Unable to read data from transport connection.' <br />Tiburon, Inc. July 1, 2015 Page 19 <br />A TriTech Software Systems Company <br />