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EXHIBIT A <br />Gk <br />RFP No. 16.007: Digital Records Management Needs Assessment and Implementation Plan <br />City of Santa Ana Public Works Agency <br />March 21, 2016 <br />identify operating opportunities through business process analysis and solution <br />development. <br />The application of Enterprise Content Management best practices based on decades <br />of experience and award winning project delivery in the government sector. The project will <br />use a logical and structured approach consisting of Discovery (e.g., systems assessment <br />and document inventory, Requirements Definition via management interviews, online staff <br />surveys, and As -Is business process workshops with stakeholders) to identify enterprise <br />requirements; to articulate a responsive ECMS Roadmap. <br />1.2.1 Scope of Work <br />The following provides a description of the proposed Scope of Work. The proposed project <br />work plan reflects the Phases/Tasks identified in the Agency's RFP document to ensure the <br />desired project outcomes and success. All of the deliverables identified in the RFP are <br />addressed in this Proposal. <br />Each task and subtask in the work plan will produce a deliverable, e.g., a workshop, document, <br />meeting, etc. In tasks where the deliverable is a document, ThirdWave will provide an electronic <br />copy, either in MS Word, PowerPoint or a PDF, as appropriate. Some key draft deliverables will <br />be provided to the Agency's Project Manager for review and comment by appropriate staff, i.e., <br />As -Is Rapid Workflow® business process maps, taxonomy, and ECMS Strategic Plan. Agency <br />review and comment tasks are denoted with the prefix "CSA." Obtaining the client's review and <br />comments on key deliverables is a risk management/quality control techniques that will ensure <br />the desired results are obtained as the project proceeds. <br />The following provides a narrative description of proposed tasks that will be carried out in the <br />Scope of Work. <br />1111`�rtt <br />Task 1 <br />.1 Project KIGk.off Meeting <br />This task will entail holding an onsite project kickoff meeting with key Agency <br />stakeholders and ThirdWave's Project Team, A PowerPoint presentation will be produced <br />to review the project goal and objectives, project plan, deliverables, project schedule, <br />ThirdWave/Agency responsibilities, and the PMBOKTM project management protocol. <br />Deliverable 0.1: Project Kickoff Meeting <br />Task 0.2 Ongoing Project Coordination <br />This task will entail holding ongoing project progress and coordination meetings or <br />conference calls with the Agency's Project Manager, i.e., on a weekly basis. This will <br />serve to review/discuss the project's progress; issues identified to date, and plan/prepare <br />for future tasks. <br />Deliverable 0.2: Ongoing Project Coordination <br />Proposal <br />© 2016 3 <br />ThirdWave 11400 W. Olympic Blvd, Suite 200 Los Angeles CA 90064 310.914.0186 V 310.312 9613 F <br />