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EXHIBIT A <br />CITY OF SANTA ANA <br />Information Technology Contractor Position /Title Descriptions <br />including Pay Rate Ranges based on Contractor and Industry /Regional Rates <br />February 2016 <br />complex technical problems, performs a variety of <br />complicated tasks, and provides support for escalated <br />troubled tickets. Has broader responsibilities than <br />datacenter engineer, though may have other duties as <br />assigned, <br />Systems Administrator <br />Administration of systems and user accounts and <br />$40 -$85 <br />management; install, upgrade, and monitor network <br />and server software and hardware. Involved in <br />maintenance, configuration, and reliable operation of <br />servers and other Infrastructure equipment such as <br />wireless devices, switches, and cabling. Ensures up -time, <br />performance, and security of the servers and network. <br />Performs back -up of systems, data discovery, and <br />creation of user accounts. Includes other duties as <br />assigned. <br />Systems Support Analyst (Mid to Sr.) <br />Provides design, implementation, troubleshooting, <br />$65 -$100 <br />maintenance and analysis of internal and external <br />computing environments. Identifies, researches, and <br />resolves complex technical problems. Performs a variety <br />of complicated tasks, and provides supportfor escalated <br />troubled tickets. May have other duties as assigned. <br />Web Architect <br />Manages system architecture, software development, IT <br />$90 -$115 <br />Infrastructure, and technical evaluation for project and <br />programs. Coordinates implementation of the <br />Infrastructure components, uses software technology <br />and techniques, may write and develop software for <br />special projects; designs infrastructure to support <br />enterprise and user requirements. Provides conceptual, <br />analytical and design for meeting business objectives. <br />Includes other duties as assigned. <br />