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Attachment A <br />a. Pamphlet: "Your Rights Under California Welfare Programs' (PUB <br />13) <br />b. Discrimination Complaint Form <br />c. Civil Rights Contacts: <br />County Civil Rights Contact: <br />Orange County Social Services Agency <br />Program Integrity <br />Attn: Civil Rights Coordinator <br />P.O, Box 22001 <br />Santa Ana, CA 92702 -2001 <br />Telephone: (714) 438 -8877 <br />State Civil Rights Contact: <br />California Department of Social Services <br />Civil Rights Bureau <br />P.O. Box 944243, M.S. 15 -70 <br />Sacramento, CA 94244 -2430 <br />Federal Civil Rights Contact: <br />U.S. Department of Health and Human Services <br />Office of Civil Rights <br />50 U.N. Plaza, Room 322 <br />San Francisco, CA 94102 <br />XI I. GRIEVANCES AND COMPLAINTS PROCEDURE <br />The AJCC Partner agrees to establish and maintain a procedure for grievance and complaints. <br />The process for handling grievances and complaints is applicable to customers and AJCC Partners. <br />These procedures will allow the customer or entity filing the complaint to exhaust every <br />administrative level in receiving a fair and complete resolution of their grievance. The AJCC <br />Partner further agree to communicate openly and directly to resolve any problems or disputes <br />related to the provision of services in a cooperative manner and at the lowest level of <br />intervention possible. <br />XIII. EFFECTIVE DATES AND TERM OF THIS MOU <br />The term of this MOU shall commence on June 28, 2016, and terminate on June 27, 2019, unless <br />earlier terminated pursuant to the provisions of Section XV of this MOU. However, the AJCC <br />Partners shall be obligated to perform such duties as would normally extend beyond this terms, <br />including but not limited to, obligations with respect to indemnification, audits, reporting, and <br />accounting. <br />Page 8 of 12 <br />25D -32 <br />