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The AAA Evaluation and Diamond Rating Process <br />The AAA Evaluation and Diamond Rating Process primarily consists of three parts: <br />• INTRODUCTION, INTERVIEW <br />• PROPERTY TOUR AND PRACTICAL APPLICATION OF THE <br />APPROVAL REQUIREMENTS AND DIAMOND RATING GUIDELINES <br />• ASSESSMENT SUMMARY <br />First, all establishments must meet AAA Approval Requirements and be determined to provide member value. This <br />validation is conducted through a combined process of applications, inspections, referrals, and media research. <br />If a property is presumed to qualify, one of our inspectors will visit and observe the curbside appeal, exterior, and <br />other factors pertaining to the basic foundation of the establishment. This preliminary review will verify that this <br />property clearly exhibits characteristics that would appeal to AAA members. <br />If satisfied, our representative will contact the owner, general manager, or property designee for a brief interview. <br />This interview is an extremely important part of the evaluation, as factual data is gathered for inclusion into our travel <br />information inventory with potential use in AAA's worldwide printed and electronic publications, This session also <br />gives the property representative a chance to advise AAA of any plans for improvement that may be forthcoming. <br />Following the interview, the inspector will tour the establishment with the property representative to assess the AAA <br />Approval Requirements & Diamond Rating Guidelines. The tour will include an evaluation of all public areas and <br />a cross section of rooms. The inspector will discuss both strengths and weaknesses of the property as it relates to our <br />Guidelines. This dialogue is unique to the AAA Diamond hating Process and is a valuable resource to any <br />property. <br />The overall evaluation process will include the review of six key areas: <br />• CLEANLINESS AND CONDITION <br />• MANAGEMENT AND STAFF <br />• EXTERIOR, GROUNDS, AND PUBLIC AREAS <br />• GUESTROOM DECOR, AMBIANCE, AND AMENITIES <br />• BATHROOMS <br />• GUEST SERVICES (If applicable) <br />All establishments must be clean, comfortable, and well- maintained. The inspector will <br />evaluate the overall condition of the property to determine if the property meets above <br />average standards and should be considered for a Diamond Rating. <br />—4— <br />55E -12 <br />