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9. <br />d <br />�I <br />Oil <br />X <br />0 <br />a <br />KI <br />tb <br />IN <br />R <br />X <br />Bell staff uses guest's name at least once prior to <br />Bell staff exhibits a sincere desire and compliance <br />Bell staff anticipates guest's needs or offers a per <br />Bell staff inquires about guest's stay <br />Bell staff is appropriately conversant with guest h <br />Bell staff is efficient yet unhurried and sensitive ti <br />Bell staff provides a warm and sincere closing <br />Bell staff addresses guest by name during closing <br />The guest feels well served <br />to all guest <br />)roviding assistance <br />manner of the guest <br />Check Out Services <br />Express check out services are available <br />Attendant provides a warm and sincere <br />Attendant addresses guest by name du <br />Staff associate acknowledges guests (w <br />Attendant inquires about guest stay <br />Attendant exhibits a sincere desire and <br />Attendant provides a copy of bill for rev <br />feting; recognizes guest appropriately <br />initial greeting, and as appropriate thereafter <br />a warm and welcoming greeting) guests waiting in line <br />npliance to all guest requests <br />in quest's hand <br />Attendant places check out folio into the guest's hand <br />Attendant expresses a warm and sincere thank you for staying at the property <br />Attendant sincerely encourages guest to return <br />Attendant anticipates guest's needs or offers a personalized recommendation <br />Attendant is efficient yet unhurried and sensitive to the manner of the guest <br />Attendant provides a warm and sincere closing <br />Attendant addresses guest by name during closing <br />The guest feels well served <br />Departure Services <br />Guest's vehicle is waiting or comfortable accommodations are p <br />Guest does not wait more than five minutes for pre- arranged tr <br />Attendant provides a warm and sincere greeting <br />Attendant uses guest's name at least once prior to closing <br />Attendant anticipates guest's needs or offers a personalized rec <br />Attendant is conversant pertaining to the guest's stay <br />Attendant reviews all of guest's belongings and their placement <br />Attendant opens and closes door for guest(s) <br />Attendant is efficient yet unhurried and sensitive to the manner <br />Attendant provides a warm and sincere closing <br />Attendant addresses guest by name during closing <br />The guest feels well served <br />—35- <br />55E-44 <br />