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Resort: Recreation- oriented, geared to vacation travelers seeking a specific destination experience. Travel packages, <br />meal plans, theme entertainment, and social and recreational programs are typically available. Recreational facilities <br />are extensive and may include spa treatments, golf, tennis, skiing, fishing, or water sports. Larger resorts may offer a <br />variety of guest accommodations. <br />Retro: Overall design and theme reflects a contemporary design reinterpreting styles from a bygone era. <br />Vacation Rental: Typically houses, condos, cottages or cabins; these properties are a "home away from home" <br />offering more room and greater value for the money. In general, they provide the conveniences of home, such as full <br />kitchens and washers /dryers. Located in resort or popular destination areas within close proximity to major points of <br />interests, attractions, or recreation areas, these properties may require a pre- arranged reservation and check -in at an <br />off -site location. Housekeeping services may be limited or not included. <br />Vintage: Offers a window to the past and provides an experience reflecting a predominance of traits associated with <br />the era of their origin. <br />Accessibility <br />Accessible Features: This property has some accessible features. It may be fully accessible, semi - <br />accessible, or meet some of the needs of hearing- impaired individuals. <br />Accessibility is not a requirement for listing and will not affect your Diamond Rating. However, we strongly encourage <br />you to make every effort to meet the needs of all your guests - including the mature traveler and those with <br />disabilities. <br />Member Comment Procedures <br />AAA CLOSELY MONITORS THE NUMBER AND TYPE OF COMMENTS WE RECEIVE FROM MEMBERS <br />REGARDING ALL APPROVED PROPERTIES, When members write to us expressing dissatisfaction with a particular <br />lodging, it is tracked through the AAA National Office Member Relations department. All complaints are carefully <br />reviewed for validity. The establishment is then notified of each complaint so they have an opportunity to respond <br />and resolve the matter within a reasonable period of time. Even though a complaint may be satisfactorily resolved, <br />the complaint becomes a permanent part of the establishment's record. <br />If a member complaint is determined to be of an extreme nature, an establishment may be disapproved immediately <br />and without warning. This action is at AAA's sole discretion. <br />If a property has been disapproved for excessive member complaints, a written request for a reevaluation may be <br />submitted, accompanied by an explanation of the actions taken to limit future complaints. <br />Note: Such properties may not reapply until one year has passed from the date of disapproval. All requests <br />may be addressed to: <br />AAA Tourism Information Development <br />1000 AAA Drive <br />Mail Stop 51 <br />Heathrow, FL 32746 -5063 <br />-39- <br />55E-49 <br />