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First Street Apartments Project <br />Relocation Plan <br />IV THE RELOCATION PROGRAM <br />The Developer's Relocation Program is designed to minimize hardship, be responsive to unique <br />project circumstances, emphasize maintaining personal contact with all affected individuals, <br />consistently apply all regulatory criteria to formulate eligibility and benefit determinations and <br />conform to all applicable requirements. <br />The Developer will retain Overland, Pacific & Cutler, Inc. ( "OPC ") to administer the Relocation <br />Program. OPC has worked on more than 4,000 public acquisition and relocation projects over <br />more than 34 years. Additionally, OPC has an extensive resume of housing, redevelopment and <br />public works projects undertaken in the City of Santa Ana and other Southern California <br />communities. Experienced Developer staff will monitor the performance of OPC and be <br />responsible to approve or disapprove OPC recommendations concerning eligibility and benefit <br />determinations and interpretations of the Developer's policy. <br />OPC staff will be available to assist any relocated person with questions about the relocation <br />process, relocation counseling and /or assistance in relocating. Victor Estevez can be contacted at <br />(800) 400 -7356 from 8:00 am to 5:00 pm Monday through Friday, and is available via voicemail <br />and/or cellular phone after hours. The Relocation Office is located at 3750 Schaufele Avenue, <br />Suite 150, Long Beach, CA 90808. <br />The Relocation Program consists of two principal constituents: Advisory Assistance and <br />Financial Assistance. <br />A. ADVISORY ASSISTANCE <br />Individuals who will need to relocate existing businesses and personal property will receive <br />advisory assistance. Advisory assistance services are intendedto: <br />• inform displacees about the relocation program <br />• help in the process of finding appropriate replacement accommodations <br />• facilitate claims processing <br />• maintain a communication link with the Developer <br />• coordinate the involvement of outside service providers <br />To follow through on the advisory assistance component of the relocation program and assure <br />that the Developer meets its obligations under the law, OPC staff will perform the following <br />functions: <br />1. Distribute appropriate written information concerning the Developer's relocation <br />program; <br />11 <br />55F -18 <br />