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SECOND AMENDMENT TO AGREEMENT THIS SECOND AMENDMENT TO AGREEMENT is entered into on June 7, 2016, by and between Invoice Cloud, Inc., a Delaware Corporation, (hereinafter "Consultant "), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California (hereinafter "City "). RECITALS: A. The parties entered into that certain Agreement N- 2015 -174, dated November 19, 2015, (hereinafter "said Agreement ") by which Consultant having special skill and knowledge in the field of payment processing and electronic and enhanced bill presentment and payment agreed to perform such services to the City. The Term of said Agreement was to expire March 31, 2016 and Compensation for said services was not to exceed $25,000.00 unless amended by the parties for a greater specified amount. B. The parties entered into a first amendment of said Agreement (N -2015- 174 -01), dated March 31, 2015, (hereinafter "said First Amendment to Agreement ") by which the Term and Scope of said Agreement where amended to: (1) extend the Term by six months beginning April 1, 2016 and terminating September 30, 2016; and (2) expand the Scope of Consultant's payment processing and electronic bill presentment and payment services to include City's Proactive Rental Enforcement Program (PREP) accounts. C. The parties now desire to enter this Second Amendment to further expand the Scope of Services, extend the Term of said Agreement, and increase the Compensation. WHEREFORE, in consideration of the covenants contained in said Agreement, and subject to all the terms and conditions of said Agreement and said First Amended Agreement, the parties agree as follows: 1. The parties hereto now desire to amend Section 1. of said Agreement (Scope of Services) to expand the scope of Consultant's payment processing to include enhanced electronic bill presentment and payment (EBPP) services to include City's Municipal Utility Services (MUS) accounts as set forth in Exhibit A "Invoice Cloud Biller Order Form" and Exhibit B "Invoice Parameters" both of which exhibits are herein incorporated by reference. Said enhanced EBPP services to include EBPP portal with real -time account balance pull and real -time payment posting to System & Software, Inc.'s enQuesta CIS (any version) and Single Sign -on (SSO) capabilities with System & Software, hic.'s WebConnect portal. 2. The parties hereto now desire to amend Section 1. of said Agreement (Scope of Services) to provide for a change order process in connection with the implementation and on -going support of payment processing and electronic and enhanced electronic bill presentment and payment services under this Agreement. Any change order mutually agreed to by the parties hereto in connection with these services will be calculated using Consultant's current schedule of charges, provided that the professional consultant labor rate charged shall not exceed $175.00 per hour. Exhibit 2 256 -9