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Local Board W10A Implementation Using the questions below, describe your Local Board's efforts toward implementing the following key WIOA implementation provisions and designing a better system for customers. 1. What activities have you undertaken to design a better system for customers? Specifically, describe any actions you have taken, or actions you plan to take, for the following topics: a. Developing new services • The Santa Ana WDB is exploring Job Readiness Training curriculums that teaches skills needed to be successful in the workplace, rather than skills needed to get into the workplace. Job readiness training will provide participants with specific occupational competencies needed to perform specific work tasks on the job. Staff is working with its EDD Vet Reps to streamline services targeting homeless veterans in the area. b. Entering into collaborative partnerships • Entered into a collaborative partnership with the Senior Community Service Employment Program (SCSEP). This program places low- income seniors, age 55 and older, into subsidized, part -time community service training opportunities leading to skill development and unsubsidized employment. Staff is collaborating with its EDD Vet Reps to streamline services targeting homeless veterans in the area. c. Creating innovative workforce development strategies in alignment with WIOA • Staff is working closely with Anaheim and Orange County WIB on its Slingshot initiative targeting general /advanced manufacturing and how to meet their training and employment needs. Staff is also discussing with its Economic Development co- workers on how to assist existing businesses with Incumbent worker training. d. Redesigning service delivery • Realigned Wagner Peyser Services and WIOA Title I services to meet WIOA requirements. Basic Labor Exchange services will be delivered by Wagner Peyser staff. However, a job club program will be integrated which delivers basic career services and individualized career services. Staff is also working closely with Title II Adult Education and Literacy to streamline referrals and enrollments in the non- credit credential training offerings. e. Other WIOA transitional activities to design abetter system for customers • WIOA funded transitional jobs program will co- enroll Disabled Veterans Outreach program (DVOP) • The TAA and WIOA programs will attempt to achieve 100% co- enrollment of TAA program participants. Currently we have cross trained EDD /TAA staff to be the single point of contact case manager and co- enroll into CalJobs so that the participant does not have to bounce between the two entities. Page 14 of 18