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Sober Living Network Standard for Homes March 2011 5. Rights of residents to avail themselves of Coalition grievance procedures must be posted in a common area and easily readable by residents. 6. Resident use of marijuana, even with a doctor's prescription, is not permitted. Coalitions may review and approve requests for individual exceptions to this requirement on a case-by-case basis, and may impose additional resident testing requirements in cases where a waiver is granted. 7. Policies on resident medications must be written, disclosed to residents and strictly followed. Section 7: Resolution of disputes, grievance processes Prompt and effective dispute resolution is an important characteristic of a good home. Formal grievance procedures should be posted. Unresolved disputes and disagreements are detrimental to the recovery character of a home, and damage relations with the community. 1. In the event a resident is asked to leave the home, all reasonable efforts must be made to find alternative lodging, exception for immediate danger to health, safety and welfare of residents or the community. 2. The home must make arrangements with relocated residents for removal of personal possessions on mutually agreeable terms. 3. The home operator must make every reasonable effort to resolve resident disputes amicably and fairly. 4. Disputes between residents and either providers or staff must be resolved quickly and fairly whenever possible. Disputes which cannot be resolved within the family must be referred to the Coalition grievance committee. 5. The home must make all reasonable efforts to resolve neighborhood complaints brought to its attention. Section 8: Community relationships and good neighbor policies Homes are expected to make a positive contribution to the life of the neighborhood. Homes which cause problems for neighbors are not providing their residents with the living skills that are an integral part of the sober living experience. 1. House rules must foster behavior among residents which is respectful of neighbors and the community. 2. Excessive neighborhood or community complaints are evidence of poor home management, and will be considered as possible grounds for termination of membership privileges. 3. Residents must be given the contact information of a responsible party representing the home, and instructed that the information must be provided to neighbors upon request. 4. A responsible party representing the home must respond to neighborhood complaints within 12 hours of receipt of a complaint, even if it is not possible to resolve the issue immediately. 5. Rules regarding noise, smoking, and loitering must be responsive to neighbors' reasonable complaints. Page 5 of 8