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GENERAL FUND <br />POLICE DEPARTMENTPROGRAM <br />Records Services01114460 <br />Statement of Purpose <br />To maintain department records, provide document storage, retrieval and report required data to State agencies <br />Accomplishments in FY 2014-15 and FY 2015-16 <br />*California Law Enforcement Telecommunication Systems (CLETS) Recertification completed for all City CLETS users <br />*Records personnel participating in the RFP design process for the new Records Management System <br />*Security Awareness Training Completed for all affected City personnel <br />*Made accessible citizen request information to all Records staff. This enabled staff to provide timely updates to citizens. <br />Action Plan for FY 2016-17 <br />Maintain or exceed current level of customer service by decreasing wait time for report requests <br />* <br />and requests for information <br />*Continue cross training of personnel to increase efficiency <br />*Continue Record's procedures review to streamline or eliminate processes <br />*Begin training and prepare for implementation of new Records Management System <br />ActualActualEstimatedObjective <br />PERFORMANCE MEASURES <br />FY 13-14FY 14-15FY 15-16FY 16-17 <br />Service Level <br /># of reports processed 34,934 55,620 35,000 35,000 <br /># of documents scanned or filmed 397,752 411,243 409,477 409,477 <br /># of arrest reports processed 10,184 8582 9,684 9,684 <br /># of reports uploaded to Lexus-Nexus online report access 3,368 4606 8,690 8,690 <br /># of reports that are distributed to other divisions 43,191 39,077 45,246 45,246 <br />Efficiency <br />% of citizen requests processed within 10 days32%35%60%90% <br />% of Background checks processed within 10 days42%48%90%90% <br /> 2 - 93 <br /> <br />