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GENERAL FUND <br />POLICE DEPARTMENTPROGRAM <br />Communications01114465 <br />Statement of Purpose <br />To provide timely, accurate and responsive telecommunication services to the community and Police <br />Department <br />Accomplishments in FY 2014-15 and FY 2015-16 <br />FY 2014-15 <br />* Hired 3 Police Services Dispatchers <br />*Engaged in the assessment and selection of an Integrated Software Solution (CAD) <br />*Engaged with community groups to improve perception of communications operations <br />FY 2015-16 <br />*Completed installation of Next Generation P25 Dispatch Radio System and base radio systems <br />*Hired 3 Police Services Dispatchers <br />*Hired 1 Communications Services Officer <br />*Recruited 2 volunteers <br />*Modernized processing of D.A. audio requests to an electronic processing system <br />* Modernized processing of D.A. audio requests to an electronic processing systemEngaged with community groups in an effort to improve perception on communications operations, <br /> and improve confidence in public safety. <br /> <br />Action Plan for FY 2016-17 <br />* Recruit 3 Police Services Dispatchers <br />*Recruit 3 Communications Services Officers <br />*Complete 2 year cycle of mandatory P.O.S.T training for staff, to achieve 100% compliancy <br />* Complete Customer Service training for remaining staff <br />* Seek to recruit 1-2 additional part-time employees <br />* Deploy TRU staff back to TRU to reduce reports being handled by Field Operations <br />* Continue to seek solutions to reduce overtime <br />ActualActualEstimatedObjective <br />PERFORMANCE MEASURES <br />FY 13-14FY 14-15FY 15-16FY 16-17 <br />Service Level <br />#of 911 calls processed165,505167,176170,000170,000 <br /># of calls for service dispatched127,520134,333130,000135,000 <br />#of telephone call handled by TRU8,5655,3689,0006,000 <br />#of telephone calls handled by dispatch376,536405,126380,000400,000 <br /> 2 - 95 <br /> <br />