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INTERNAL SERVICE FUNDS <br />FINANCE & MANAGEMENT SERVICESPROGRAM <br />Custodial Services07310101 <br />Statement of Purpose <br />To maintain City facilities cleanliness, improve the Customer Service Experience, and minimize the City's <br />risk. <br />This program is responsible for Janitorial services at City Hall, Ross Annex, Corporation Yard, Senior Center, Southwest <br />Salgado Center, Jerome Center, Santa Anita Center, El Salvador Center and The Santa Ana Regional Transportation <br />Center. This program's primary function is to manage both, in-house and contracted janitorial to keep City facilities' <br />appearance and cleanliness at a high standard. <br />Accomplishments in FY 2015-2016 <br />*Improved the overall effectiveness of janitorial services in all facilities maintained. <br />*Improved the quality, and shrinkage control of consumable paper supplies. <br />*Increased service provided by contractor at all City Facilities. <br />Action Plan for FY 2016-2017 <br />*Building Maintenance Management and staff proactively monitor the services provided by the Janitorial <br />Contractor, and internal custodians to assure a high level of quality service, based on the contract specifications. <br />ActualActualEstimatedObjective <br />PERFORMANCE MEASURES <br />FY 13-14FY 14-15FY 15-16FY 16-17 <br />Service Level <br />Custodial maint. of Santa Ana Sr. Center <br />5 days/wk.5 days/wk.5 days/wk.5 days/wk. <br />Custodial maint. of Southwest Sr. Center <br />5 days/wk.5 days/wk.5 days/wk.5 days/wk. <br />Custodial maint. of Salgado Center <br />7 days/wk.7 days/wk.7 days/wk.7 days/wk. <br />Custodial maint. of Jerome Center <br />5 days/wk.5 days/wk.5 days/wk.5 days/wk. <br />Custodial maint. of El Salvador Center <br />5 days/wk.5 days/wk.5 days/wk.5 days/wk. <br />Custodial maint. of Santa Anita Center <br />5 days/wk.5 days/wk.5 days/wk.5 days/wk. <br />Custodial maint. of Corbin Center <br />5 days/wk.5 days/wk.5 days/wk.5 days/wk. <br />Custodial maint. of City Hall <br />4 days/wk.4 days/wk.4 days/wk.4 days/wk. <br />Custodial maint. of Ross Annex <br />4 days/wk.4 days/wk.4 days/wk.4 days/wk. <br />Custodial maint. of Corporate Yard <br />4 days/wk.4 days/wk.4 days/wk.4 days/wk. <br />Custodial maint. of the Santa Ana Regional <br />7 days/wk.7 days/wk.7 days/wk.7 days/wk. <br />Transportation Center <br /> <br />3-8 <br /> <br />