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INTERNAL SERVICE FUNDS FINANCE & MANAGEMENT SERVICESPROGRAM Technology Plan109 Statement of Purpose To implement the recommendations of the City Information Systems Strategic Plan. The Plan is intended to help the City achieve its objectives by implementing modern information systems throughout the City at the least cost to the community. This program provides a road map for information technology consisting of projects on computing and connectivity infrastructure, citywide support systems, applications, data management, and data sharing. The benefits from this investment will include improved information access to support operations and make service delivery more cost-effective. Accomplishments in FY FY 2015-2016 *Implemented Employee / Manager Self Service (EMSS) and electronic pay stubs *Upgraded Payroll / HR system to comply with ACA reporting and supported Oracle application software *Implemented Payroll forecasting and costing (labor budgeting) module *Implemented online permitting system (OPS) *Implemented OpenGov checkbook (vendor payments) through City website *Implemented eRemittance to electronically notify vendors of ACH payments along with invoice remittance *Implemented agreement workflow notifying staff when agreements are processed and insurance is expiring *Upgraded cashiering system to support current browsers and Image Cash Letter (ICL) Check 21 payment processing. *Upgraded Business Tax system to accommodate Medical Marijuana licensing and reporting. Upgraded other systems. *Implemented high-level fiscal reporting dashboard and other financial business intelligence reporting. *Replaced 300 out-dated user PCs *Installed over 250 Wi-Fi Access Points at City facilities to provide network access to staff and Internet access to Guests Action Plan for FY 2016-2017 *Upgrade Financial system *Upgrade Revenue systems to support real-time payment processing, interactive voice response (IVR), and electronic bill presentment and payment (EBPP) *Implement Payroll / HR EMSS enhancements, workflow, automated personnel actions, performance appraisal management, and employee benefits self-service *Upgrade the Enterprise Content Management System (ECMS) and automate additional business processes *Implement 40 - 60 wireless network cameras for the Downtown Santa Ana area *Replace and upgrade 160 network cameras and the Video Surveillance Security system at the Santa Ana Jail *Support the implementation a new PD Computer Aided Dispatch (CAD) and Records Management System (RMS) *Implement a Service Desk System for improved service levels, incident tracking, and sw/hw inventory management ActualActualAdoptedProjected PERFORMANCE MEASURES FY 13-14FY 14-15FY 15-16FY 16-17 Service Level Number of City email users supported2,0612,0142,0002,000 Number of PCs (desktops and laptops) 2,0002,0001,9001,900 Number of mobile devices / users 1 700 / 290780 / 325 Number of City staff with Internet connections1,835 2 1,1571,2541,325 1 new measure to reflect increasing use of mobile technology 2 measurement criteria revised in subsequent years to more accurately reflect City Staff serviced 3-23