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GENERAL FUND
<br />FINANCE & MANAGEMENT SERVICESPROGRAM
<br />Treasury & Customer Service01110130
<br />Statement of Purpose
<br />To provide for the receipt, custody and investment of City funds in a prompt and courteous manner through sound
<br />and prudent policies.
<br />This program is responsible for the receipt, custody and recordation of all revenues, and for managing the City's investment
<br />portfolio and the debt service on City bond issues. Treasury staff bills and collects several of the City's major revenues such
<br />as business licenses, dog licenses, utility users tax, hotel visitor tax, paramedic subscriptions, and municipal utility
<br />user charges. Municipal Utility Services (MUS) staff handles water meter reading and water turn-ons and turn-offs.
<br />Accomplishments in FY 2015-2016
<br />*
<br />and modernizing UUT Code).
<br />*Implemented Medical Marijuana Business License Tax/Treasury Services Program in support of Measure BB.
<br />*Implemented an Image Cash Letter (ICL) solution with iNovah Cashiering Program Application for direct deposits of payments
<br /> to the City's bank account.
<br />*Implemented an enhanced Tier I online payment portal for Business License Tax payments.
<br />*Implemented a Municipal Utility Services (MUS) Billing System Water Conservation Program in support of Public Works
<br />Water Conservation Program
<br />*
<br />*
<br />*Developed & implemented RFP for Revenue Auditing, Recovery, Reporting, Analysis, and Implementation Monitoring Services.
<br />Action Plan for FY 2016-2017
<br />*Develop and implement an Interactive Voice Response(IVR) system with real time payment processing and customer
<br />pay-by-phone capability for Municipal Utility Service (MUS) accounts.
<br />*Develop and implement an upgrade to the city-wide Cashiering Program Application (iNovah) to integrate online and
<br />over-the-phone real time payment posting.
<br />*Implement an upgrade to the Municipal Utility Service (MUS) Billing & Customer Service Application (enQuesta), adding
<br />Job Scheduling, Active Task Management, Single Sign-on, and Mobile Application capabilities.
<br />*Develop & implement Enhanced Electronic Billing & Payment Presentation for Water Utility and Business License Tax Billings.
<br />*Develop & implement RFP for Official Depository Banking Services.
<br />ActualActualEstimatedObjective
<br />PERFORMANCE MEASURES
<br />FY 13-14FY 14-15FY 15-16FY 16-17
<br />Service Level
<br /># of business tax accounts
<br /> 27,893 27,896 28,750 29,500
<br /># of hotel visitor's tax reports processed
<br />456 456 450 444
<br /># of dog licenses
<br /> 15,320 15,620 16,230 16,400
<br /># of MUS bills processed
<br /> 322,674 323,571 323,800 323,900
<br /># of water meters read
<br /> 270,087 270,239 270,346 270,500
<br /># of customers served at cashier counters
<br /> 91,205 90,955 88,000 86,000
<br /># of delinquent MUS accounts turned off
<br /> 1,487 1,586 1,500 1,500
<br /># of utility user tax remittances
<br /> 2,820 2,820 3,060 3,100
<br /># of utility user max tax remittances
<br /> 36 36 - -
<br /># of paramedic subscription processed
<br /> 6,839 6,540 6,600 6,700
<br /># of parking citations payments processed
<br /> 10,261 13,110 12,500 11,000
<br /># of LAR payments processed
<br /> 7,285 7,307 7,300 7,300
<br />Efficiency
<br />Average Meter Reader reads per day
<br /> 600 650 650 650
<br />Effectiveness
<br />% of payments received and processed same day
<br />100%100%100%100%
<br />% of available funds invested
<br />100%100%100%100%
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