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GENERAL FUND
<br />PARKS, RECREATION & COMMUNITY SERVICESPROGRAM
<br />Library Technology and Support Services
<br />01111190
<br />Statement of Purpose
<br />To provide public access to electronic resources and print materials through efficient use of technological advances, training,
<br />processing, and lending procedures.
<br />Technology and Support Services maintains the electronic and technical resources of the library including the web site, online
<br />databases, online catalog, and adult computer laboratory. It offers public and staff training to enhance computer skills. This
<br />program also orders, catalogs and processes materials requested by Adult Services and Youth Services. In addition, it is
<br />responsible for maintaining records of materials loaned, issuing library cards, and maintaining the availability of books on the
<br />shelves for patron use. Furthermore, Technology and Support Services is responsible for the content and operation of the City
<br />TV Channel 3.
<br />Accomplishments in FY 2015-2016
<br />*
<br />Provided training to patrons on how to download digital content to their computer and mobile devices.
<br />*
<br />Offered computer workshops on a weekly basis.
<br />*
<br />Created and produced 22 videos for Channel 3 and website.
<br />*
<br />Created and distributed electronic newsletters to promote agency's services, programs, and announcements.
<br />*
<br />Expanded hours for the Tech Information Desk to assist Santa Ana residents with technology related needs.
<br />*
<br />Increased the number of library cardholders by promoting the agency's services to Santa Ana schools.
<br />Action Plan for FY 2016-17
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<br />Continue to provide training to patrons and staff on how to download digital content to their computer and mobile devices.
<br />*
<br />Continue to offer computer workshops at the Main Library and Garfield Community Center.
<br />*
<br />Create videos for Channel 3 and website.
<br />*
<br />Increase the number of library cardholders by working with the SAUSD through the Library Card Pilot Program.
<br />*
<br />Continue to implement Wi-Fi hotspot initiative and mobile device check-out program.
<br />*
<br />Review and evaluate additional online resources for the E-Library services.
<br />ActualActualEstimatedObjective
<br />PERFORMANCE MEASURES
<br />FY 13-14FY 14-15FY 15-16FY 16-17
<br />Service Levels - System wide
<br />Number of items in system273,763274,543274,617285,000
<br />Number of registered patrons136,237134,618134,986136,336
<br />Number of library visits by patrons to fixed facilities850,000521,713530,000535,300
<br />Number of print materials loaned350,328307,993 331,767 341,720
<br />Number of audio recordings loaned10,6955,8812,5155,000
<br />Number of video/DVD recordings loaned33,57125,22514,98320,000
<br />Online Database Searches94,491151,975125,000160,000
<br />Public computer usage: users/sessions4,687/21,35510,102/29,2399,000/30,00010,500/31,000
<br />Number of new items added to collection 14,24714,26915,00015,000
<br />Number of visits to library website 830,0001,118,0701,100,0001,200,000
<br />Number of items in resources (New)9011695417,000
<br />Efficiency
<br />Overall library cost per loan$3.25$4.03$4.25$4.30
<br />Effectiveness
<br />Achieve ratio 1:8 new books per capita.17:81:041:051:05
<br />Achieve ratio of 2:1 total books per capita1.01:12:832:832:86
<br />Library card holders as % of Santa Ana residents42%41%41%41%
<br /> (Goal is to reach 60%)
<br />2-41
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