Laserfiche WebLink
GENERAL FUND <br />POLICE DEPARTMENTPROGRAM <br />Information Systems01114425 <br />Statement of Purpose <br />To provide information systems support services to Department employees <br />Accomplishments in FY 2014-15 and FY 2015-16 <br />*Replaced approximately 150 outdated computers <br />*Developed computer inventory tracking system <br />*Selected, negotiated, and began the implementation process for new CAD/RMS system <br />*Updated the Police Department's Laserfiche document system <br />*Launched e-citation devices <br />*Implemented administrative investigation system <br />Action Plan for FY 2016-17 <br />* Go live with new CAD <br />*Replace Mobile Data Computers in police vehicles <br />*Continue configuring RMS in preparation for 2017 go-live <br />*Upgrade data communication to police field vehicles <br />ActualActualEstimatedObjective <br />PERFORMANCE MEASURES <br />FY 13-14FY 14-15FY 15-16FY 16-17 <br />Service Level <br /># of Support Tickets Handled 1,735 1,740 2,300 2,100 <br />Efficiency <br />% of Support Tickets Handled within 1 hour2%10%26%27% <br />% of Support Tickets Handled within 12 hours41%29%56%58% <br />% of Support Tickets Handled within 1 day55%44%65%68% <br />% of Support Tickets Handled within 2 days65%55%73%75% <br />% of Support Tickets Handled beyond 2 days35%45%27%25% <br /> 2 - 77 <br /> <br />