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- UWaRenr4 o i Santa Ana Police Department, Santa Ana Municipal Jail, Santa Ana City Hall; DIVISION 17. This agreement provides for the following and it will supersede associated language within the agreement. This is a full service agreement. The equipment covered is for the C -Cure 9000 System and the field devices that are listed on Investment Summary & Special Provision pages of this agreement. Services include: Battery Replacement and Software upgrades and Software Support Agreement. Also included is replacement of the ISC Controllers in the event of card failure. EMERGENCY SERVICE CALL AND LABOR: For products specified within this provision 24- hour /7 -day Service Provided 24 hours a day, 7 days a week, including holidays). This provision includes labor, travel and mileage charges for repairs associated with normal equipment failures. Emergency service response time shall be provided within 24 hours. This provision provides labor to troubleshoot and diagnose system problems, and the labor to replace failed devices. Phone response to service request shall be within two hours. On -site response shall be within six hours for critical system service. SimplexGrinnell will provide a site box (22W x 10H x 8 V2 D) to store spare parts to support the system. The box is to be mounted on the wall in a space designated by the City of Santa Ana. In addition, SimplexGrinnell will inspect the C -Cure 9000 Access system on a quarterly basis. ALL LABOR FOR SERVICES NOT COVERED UNDER THIS AGREEMENT IS SUBJECT TO THE FOLLOWING: $199.50 per hour for on -site technical support. Overtime multiplier: 1,5, Sundays & Holidays: double -time. Emergency call response subject to a three ( 3) hour minimum charge. Service rates are charged Portal to Portal. Service rates are valid for one year from the date of full execution of this agreement, at which time, if necessary they will be changed to reflect current labor rates. Exclusions: Wiring, paint & patch. Making repairs or replacements necessitated by reason of negligence or misuse, vandalism, power failure, current fluctuation, failure due to non- Company installation, lighting, electrical storm, or other severe weather, water, accident, fire, acts of God or any other cause external to the covered system, Security guard service, The City of Santa Ana and the Santa Ana Police Department will provide a list of contacts authorized to request normal service and /or critical service. AGREEMENT TERMS: This agreement is for 1 year. Should Santa Ana Police Departement choose to renew they will be able to renew for up to 2 addtional years at the same rate. SG0001 US.ENG (Rev. 1212010) Page 3 of 8 0 2010 SimplexGrinnell LP. All rights reserved 25B -13