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EDD Agreement No. M7103008 <br />EDD /City of Santa Ana <br />Page 1 of 1 <br />ATTACHMENT A -1 <br />(Standard Agreement) <br />SPECIFICATIONS <br />The EDD agrees to utilize the Partners telephone services at the Santa Ana County One -Stop <br />Career Center located at 1000 E. Santa Ana Blvd., Suite 200, Santa Ana, CA 92701. <br />The term of this Agreement shall be July 1, 2016 through June 30, 2018 or upon final approval. <br />The total amount of the fiscal and variable telephone services charges of this Agreement shall <br />not exceed Thirty Five Thousand One Hundred Ninety Two Dollars and No Cents ($35,192.00). <br />See Attachment B -1, Budget Detail Sheet. The contract amount is based on the estimated cost <br />of service as shown in Attachment B -2, Contract Rate Sheet. <br />Telephone Service Scenarios <br />The EDD staff will utilize the Partner (Career Center) telephone services. <br />The partner agrees to provide the EDD staff with proprietary telephone system instruments <br />attached. Telephone services shall include, instrument, installation, cross connects, dial tone <br />access, long distance access, programming, voicemail, maintenance, and shared incoming <br />trunk cost. <br />The partner agrees to coordinate the specific line appearance and ring programming of the <br />EDD staff telephone instruments with the EDD Voice Operations Unit and the local office <br />manager. EDD staff instruments shall restrict 900, 976, 3'd party, caller ID, and international <br />calls. <br />The Partner agrees to perform Moves, Adds, and Changes, (MAC's) to EDD assigned system <br />instruments. <br />The Partner also agrees to perform MAC's for peripheral EDD lines and instruments not <br />connected to the partner telephone system. Peripheral lines are identified as fax, modem, <br />Unemployment Insurance direct connects, etc. <br />The Partner agrees to invoice the Department, in arrears, for applicable one -time charges. <br />The Partner agrees to invoice the Department (EDD) monthly in arrears for the agreed upon <br />ongoing telephone service charges, and, actual long distance and toll charges incurred by the <br />EDD staff using the partner telephone system. Long distance and toll charges shall be itemized <br />by station number in a monthly cost accounting report that will be made available to the EDD <br />manager. <br />25F -5 <br />