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Au <br />t r !� <br />Laading a- Procurement Salutivn5 Gonn�cttng.Btryers 8� Supplrars Et'ficlsntlyt <br />8950 Canoga Avenue. Ouite 801. Woodland Hilts. CA. 01887. 818.882.1771 <br />PB SYSTEMTM <br />SUPPORT SERVICES AGREEMENT <br />This SERVICE SUPPORT AGREEMENT, which describes the terms and conditions applicable <br />to your use of the PlanetBids Online Support Services, is made and entered a$ of the 271h day <br />of July 2016, by and between PLANETBIDS, INC., a California corporation, ('PlanetBids ") and <br />the following customer ( "Customer ") for the period August 16, 2016 to August 15, 2019, <br />Customer Name: <br />City of Santa Ana <br />Street Address <br />20 Civic Center Plaza <br />City, State ZIP <br />Santa Ana, CA 92702 <br />Department: <br />Purchasing <br />Principal Contact: <br />Sandy Perez <br />Method of Payment: <br />Net 30 Days® <br />THEREFORE, PlanetBids and the Customer agree as follows: <br />1. PlanetBids Services. Upon acceptance of this Agreement, PlanetBids shall provide the <br />following Support Services to Customer, subject to the terms and conditions of this Agreement. <br />This agreement fully supersedes any and all prior agreements between PlanetBids and <br />Customer. <br />a) "Services" shall include the following: 1) use of the PlanetBids PB SystemTM <br />Vendor management and Bid management modules (a.k.a. BidsOnlineT11) including the <br />Advanced eBidding add -on module for the purpose of vendor registration, posting and tracking <br />Bid Requests and other information on Customer's website or private internet network; 2) up to <br />Seven (7) of licensed user access to and use of the PS System TM by the Customer <br />Finance /Purchasing Department; 3) the option, at Customer's discretion, to process and <br />distribute Bid Requests to additionally available PlanetBids suppliers within their selected <br />categories at no additional cost; and 4) an optional Reverse Auction feature that enables the <br />Customer to solicit bids from Customer and /or PlanetBids registered suppliers selected by <br />Customer in a price only based blind bidding process, which can be activated by giving notice <br />thereof to PlanetBids in writing or by email. <br />b) PlanetBids shall have access and the right to market or otherwise promote its <br />services to any vendor or supplier of Customer that registers with PB System'"" via Customer's <br />website, upon notice by PlanetBids to such vendor or supplier. PlanetBids will not sell any <br />Customer data to any third parties without a written consent from Customer. <br />C) Internet related equipment by its nature, is not fault tolerant, but PlanetBids <br />(1)will use reasonable efforts to make the Services available 24 hours per day, 7 days per <br />week, excluding downtime for scheduled and unscheduled maintenance, and (2) will promptly <br />©2000 -2016 PlanetBids, Inc. (818) 992 -1771 <br />1�9 �itg <br />