WINBOURNE CONSULTING-2016 - Laserfiche WebLink

Home Browse Search

r+,XHIBfI' A Enforcement Executive Development Association (LEEDA). We also are members of the 94-1 Industry Alliance, the Project Management Institute (PMI), and the UpTime Institute, and are also a NENA Next Generation 9-1-1(NG9-1-1) partner company. The conferences and meetings we attend with industry leaders allow us to maintain currency with all industry -related legislation and initiatives, new product offerings, and provide input into 9-1-1. operations and technology policies and plans. We have successfully worked on all aspects of public safety and emergency management information systems, to include RMS, CAD, Mobile, Field Reporting, radio, and GIS/AVL/Mapping, imaging, scheduling, analytics, video, networking and telephony systems design, procurement, and implementation. Additionally, we have provided design and integration services for major public safety and emergency management command centers. In many of our projects, we have assisted our clients in performing "As- Is" and "To -Be" needs assessments of their PS IT infrastructure, organization, and resources, as well as developed integrated models for IT management and governance based on the agencies' strategic vision and goals. Winbourne Consulting's business vision and philosophy are based on the following concept: Achieving a high level of customer satisfaction through providing professional, leading edge, timely and cost effective service to our public safety clients In order to enhance the First Responder's ability to effectively and safely respond to calls for help from the community. Our firm has undertaken specific internal measures in order to reinforce our ability to continuously improve our level of services, These steps have included attaining our registration for quality services as an ISO 9000-2008 firm. This registration opens our firm to semi-annual external audits of our internal procedures and metrics in order to constantly focus on enhancing the quality of services through improved and streamlined internal procedures. We have coupled this effort with funding our staff to obtain three Trey certifications—Project Management Professional (PMP), Emergency Number Professional (ENP), and Information Technology Infrastructure Library (ITIL), Furthermore, we have participated in a wide range of public safety-related professional organizations to enhance our understanding of the most current thinking on technology, communication, operational and financial issues confronting our industry. Our structure adheres to a flat, matrix -based approach to overall management and communications with the firm, A management committee manages the firm on an ongoing basis with three business units: 9-1-1 Services, Mission Critical Facilities, and Federal Services. NVICOWSULTJNG, 1`�BOURNL LCC