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7. Proposer shall utilize standardized invoice upon request, <br />8. Invoices shall only be issued by the Proposer who is awarded an agreement. <br />9. Payments will be issued to and invoices must be received from the same Proposer <br />whose name is specified on the POs. <br />3.2.8 ACCOUNT MANAGER/ SUPPORT STAFF FOR EXERCISES <br />1. Proposer shall provide a dedicated competent account manager who shall be <br />responsible for the City account ! agreement. The account manager shall receive all <br />orders from the City and shall be the primary contact for all issues regarding the <br />Proposer's response to this RFQ and any agreement which may arise pursuant to <br />this RFQ. <br />2. Proposer shall also provide adequate, competent support staff that shall be able to <br />service the City during normal working hours, Monday through Friday. Such <br />representative(s) shall be knowledgeable about the agreement, training offered, and <br />able to identify and resolve quickly any issues included, but not limited to order and <br />invoicing problems. <br />3. Proposer account manager shall be familiar with City requirements and standards <br />and work with the City to ensure that established standards are adhered to. <br />4. Proposer account manager shall keep the City and ASAUA Training & <br />Exercise Program Manager informed of requests from departments as required. <br />RFQ No, 16-068 <br />Page 31 <br />