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7. Proposer shall utilize standardized Invoice upon request. <br />8. Invoices shall only be issued by the Proposer who Is awarded an agreement. <br />9. Payments will be issued to and invoices must be received from the same Proposer <br />whose name is specified on the Pos, <br />3.2.8 ACCOUNT MANAGER / SUPPORT STAFF' FOR PXERCISES <br />I. Proposer shall provide a dedicated competent account manager who shall be <br />responsible for the City account / agreement. The account manager shall receive all <br />orders from the City and shall be the primary contact for all Issues regarding the <br />Proposer's response to this RFQ and any agreement which may arise pursuant to <br />this RFQ. <br />2. Proposer shall also provide adequate, competent support staff that shall be able to <br />service the City during normal working hours, Monday through Friday. Such <br />representatives) shall be knowledgeable about the agreement, training offered, and <br />able to Identify and resolve quickly any Issues Included, but not limited to order and <br />invoicing problems. <br />3. Proposer account manager shall be familiar with City requirements and standards <br />and work with the City to ensure that established standards are adhered to. <br />4. Proposer account manager shall keep the City and ASAUA Training & <br />Exercise Program Manager informed of requests from departments as required. <br />RFQ No, 16 -068 <br />Page 21 <br />