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1 INSURANCE NOT ON FILE WORK MAY NOT PROCEED CLERK OF COUNCIL. LATE: a-22 Q Lo A -206 -255 L.aaartlrr,yf s- Fraacurrirrrenl' 9, rrluHnrx. Gonrrere.lfrntg. Etr�ywrs & Si4jpfaflesrs EfPlola"Uy! 0880 Canoge Avon ae.puita 801. W 0 a AI a d"IT -1I I aiCA. 078 &7. 818.0 FI -T 7f PB SYSTEMTM SUPPORT SERVICES AGREEMENT This SERVICE SUPPORT AGREEMENT, which describes the terms and conditions applicable to your use of the PlanetBids Online Support Services, Is made and entered as of the 270, day of July 2016, by and between PLANETBIDS, INC., a California corporation, ( "PlanetBids ") and ' the following customer ( "Customer ") for the period August 16, 2016 to August 15, 2019,. Customer Name: City of Santa Ana Street Address 20 Civic Center Plaza City, state ZIP Santa Ana, CA 92702 Department; Purchasing Principal Contact: Sandy Perez Method of Payment: Net 30 Days THEREFORE, PlanetBids and the Customer agree as follows: 1. PlanetBids Services, Upon acceptance of this Agreement, PlanetBids shall provide the following Support Services to Customer, subject to the terms and conditions of this Agreement. This agreement fully supersedes any and all prior agreements between PlanetBids and Customer. a) "Services" shall Include the following: 1) use of the PlanetBids PB SystemTM^ Vendor management and Bid management modules (a.k;a. BidsOnlinal") Including the Advanced eBidding add -on module for the purpose of Vendor registration, posting and tracking Bid Requests and other information on Customer's wobsite or private Internet network; 2) up to Seven (7) of licensed user access to and use of the PS System Im by the Customer Finance /Purchasing Department; 3) the option, at Customer's discretion, to process and distribute Bid Requests to additionally available PlanetSids. suppliers within their selected categories at no additional cost; and 4) an optional Reverse Auction feature that enables the Customer to solicit bids from Customer and /or PlanetBids registered suppliers selected by Customer In a price only based blind bidding process, which can be activated by giving notice thereof to PlanetBids In writing or by email. b) PlanetBids shall have access and the right to market or otherwise promote its services to any vendor or supplier of Customer that registers with PB SystemTM via Customer's website, upon notice by PlanetBids to such vendor or supplier. PlanetBids will not sell any Customer data to any third parties without a written consent from Customer. C) Internet related equipment by Its nature., is not fault tolerant, but PlanetBids (1)will use reasonable efforts to make the Services available 24 hours per day, 7 days per week, excluding downtime for scheduled and unscheduled maintenance, and (2) will promptly Exhibit 1 (D2000-2016 PlanetBids, Inc. (819) 992A771