CALIFORNIA, STATE OF, EMPLOYMENT DEVELOPMENT DEPARTMENT (2)

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EDD Agreement No. M7103008 EDD /City of Santa Ana Page 1 of t ATTACHMENT A -1 (Standard Agreement) SPECIFICATIONS The EDD agrees to utilize the Partners telephone services at the Santa Ana County One -Stop Career Center located at 1000 E. Santa Ana Blvd., Suite 200, Santa Ana, CA 92701, The term of this Agreement shall be July 1, 2016 through June 30, 2018 or upon final approval. The total amount of the fiscal and variable telephone services charges of this Agreement shall not exceed Thirty Five Thousand One Hundred Ninety Two Dollars and No Cents ($35,192.00). See Attachment B -1, Budget Detail Sheet. The contract amount is based on the estimated cost of service as shown in Attachment B -2, Contract Rate Sheet. Telephone Service Scenarios The EDD staff will utilize the Partner (Career Center) telephone services. The partner agrees to provide the EDD staff with proprietary telephone system instruments attached. Telephone services shall include, instrument, installation, cross connects, dial tone access, long distance access, programming, voicemall, maintenance, and shared incoming trunk cost. The partner agrees to coordinate the specific line appearance and ring programming of the EDD staff telephone instruments with the EDD Voice Operations Unit and the local office manager. EDD staff instruments shall restrict 900, 976, 3d party, caller ID, and international calls. The Partner agrees to perform Moves, Adds, and Changes, (MAC's) to EDD assigned system instruments. The Partner also agrees to perform MAC's for peripheral EDD lines and instruments not connected to the partner telephone system. Peripheral lines are Identified as fax, modem, Unemployment Insurance direct connects, etc. The Partner agrees to invoice the Department, in arrears, for applicable one -time charges. The Partner agrees to invoice the Department (EDD) monthly in arrears for the agreed upon ongoing telephone service charges, and, actual long distance and toll charges incurred by the EDD staff using the partner telephone system. Long distance and toll charges shall be itemized by station number in a monthly cost accounting report that will be made available to the EDD manager.