C3 TECHNOLOGY SRVCS-2016 - Laserfiche WebLink

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Upon completion of work, the technician will close out the call and log any reschedules or issue a follow up appointment. Service reports are reviewed by the service manuiger and then issued to the customer as a summary report. We are fully transparent with our customers from the time of the call to the arrival and service tirne, We also share the technician's remakrs with the customer, Service calls outside of the 10 call protocol will be placed on immediate attention. When the technician inputs the par l numbers needed for the repair, our warehouse manager will start preparing the parts available. The technician can return to the warehouse to pink it up and continue the call or reschedule at the City's earliest availability. C. Techniggi3upp rt — Service Provider shall provide techrucat support ror all equipment and software an the Multi -Function Devices (MFD) under lease by the City, including applicable 3`d party software and hardware. The City shall not be required to 'deal separately with a 3111 panty venclor. 'Phis support includes any applicable 3" Party software that may be added by Service Provider daroughout the term of the agreement. C3 will handle all communication between FM Audit Lind Sharp's OSA partners. New updates and software migration will be conducted by C3 with assistance from the City Il' department. Future software purchases will be handled by C3 throughout the terra of the agreement as well D. qr 9 csnd Supplies — Service Provider will use only Ori&al Equipment Manulacturer (CEDED parts and supplies for all of our Sharp and Canon MFPs. Desldop printers may be supplied by any certified manufacturer and, distributor of prenihau reptacernent toner cartridges. Vendor will provide ftil.l warrtnuy of all parts rind supplies and guarantee their wortonanslip, C3 will use only OEM parts and supplies for the Sharp and Canon fleet, We will provide full warranty of all pails and supplies and guarantee their workmanship, If a model is no longer supported by our manufac turer, we will source ail parts until they are no longer avoiicbie and alert the City E, §eryice Reports — Service reports will be made available upon request by a designated City representative. These reports will include but are not limited to: Car Log Number; Description of Problem; Date and '['line Call Was Received; Contact Name and Phone Number; Equipment 1D Number; Equipment Make and Model; Equipment Location; Data and Time of I" Response; Date and Time of Arrival at Location; 'rota) Hours of Down. Time, 7feclniciar7 s Narne; Technician's Comments; Dare and Time Call Was Closed. -------^�536®wa1"6c 30rtej nnO rn 42705 Tei; Plbr 689-1700 Fa'A''P14; 6 1 ' 2117 .wu,v,cJlSchooioyy_aeivices I!I