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o Configuration Management (OOOTB version) <br />n IT Self Service Portal (standard OOTB version) <br />o Service Catalog (OOTB version) <br />o OOTB Reports and Dashboards <br />o Service Level Management (basic 2 tier) <br />o Knowledge Management <br />o Asset Tracking <br />o Project Management <br />Development of training materials for the Service Desk and IT staff and training materials <br />and communication materials for IT customers <br />i Document customizations and integrations implemented during the deployment <br />3. MiTECH Background <br />Helping organizations identify IT services, costs and demand has provided our customers with <br />millions in cost savings, sound IT strategies, improved operational performance and effective IT <br />decision making. MITECH implements IT Service Management Software Tools (like Cherwell, <br />ServiceNow, BMC, HP) to the next level extending ITSM process and CMDB capabilities to <br />service strategy, financial modeling and forecasting, Demand & Capacity management, Project <br />Portfolio Management, and service portfolio lifecycle solutions that resonate to the executive C - <br />Suite within 120 days. Our clients exist in all vertical markets and industries across the U.S. Our <br />unique combination of tools and award winning consulting services are highly valued by our <br />customers. Our MiTECH consultants led LA County's Cherwell SMS Project Team in winning <br />itSMF 2014 USA Project of the Year Award. <br />Established in 1988, Migration Technologies ("MiTECH") is an experienced in IT Service <br />Management ("ITSM") consulting firm offering both on-site consulting and cloud based ITSM <br />Operations Management Services. MiTECH specializes in helping our IT clients manage their <br />technologies and operations connecting the dots from the lowest level IT infrastructure <br />components to the IT services and business processes those technologies support. We leverage <br />ITIL and IT Service Management practices in helping IT organizations transform from managing <br />by IT technology silo to managing IT services as a portfolio of service investments. <br />Key differentiators for MITECH include: <br />• Highly experienced staff with practical hands-on technology and management <br />implementation experience — our consultants have actually managed and run large scale <br />data centers. <br />• Intellectual capital in IT operational practices and unique tools that are practical focused <br />versus theory — our consultants have authored the ITIL Service Operation book (2011 <br />Edition) and have published other ITSM books widely used in the industry that address <br />step-by-step approaches for implementing IT Service management transformation <br />programs and underpinning process/technologies <br />The consultants we assign to our engagements bring solid technical, operations, application <br />development, organization management expertise and "C" level executive management <br />experience that can identify opportunities to save time and money, and improve service <br />delivery operating performance. <br />We are IT transformation Specialists with a track record of success in helping Clients solve <br />extremely complex challenges including: <br />• Service strategy and Service Portfolio development and implementation <br />• IT enterprise inventory, assessment, rationalization decision support services <br />of Migration Technoloqies, Inc. Copyriqht © 2016, all riqhts reserved Page 4 of 29 <br />25A-22 <br />