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B2 <br />O <br />Establish interface to maintain end <br />MiTECH will configure the Cherwell ITSM <br />Res onse . <br />34 <br />user database in Cherwell <br />System to maintain the End User <br />MiTECH will enable the OOTB Self - <br />Database from the LDAP/AD system on a <br />Service Portal. City resources will be <br />scheduled basis. If the interface to <br />required to enable connectivity through the <br />maintain the End User Database is a <br />City's network. <br />B5 <br />O/C <br />separate source or multiple sources, <br />The required security needed to ensure a <br />additional configuration would be required. <br />B3 <br />O <br />Be able to designate a user profile <br />MITECH will enable a "VIP" attribute in <br />not 100% OCTB functionality and will <br />as a "VIP" <br />within the customer profile for use within <br />require additional configuration. The <br />the Cherwell ITSM system. <br />IT Self Service Portal' <br />Category <br />Re uirement <br />Res onse . <br />34 <br />O <br />Establish City-wide IT self-service <br />MiTECH will enable the OOTB Self - <br />portal <br />Service Portal. City resources will be <br />required to enable connectivity through the <br />City's network. <br />B5 <br />O/C <br />Establish specific content areas for <br />The required security needed to ensure a <br />Police Department users based on <br />secured area for the Police Department is <br />profile <br />not 100% OCTB functionality and will <br />require additional configuration. The <br />system will need to be configured to <br />ensure that only users with proper access <br />rights will be able to view secured <br />messages, alerts and notifications. <br />MiTECH will configure specific content <br />based on user profile and security set-up. <br />B6 <br />O <br />Ability for end users to log <br />MITECH will configure the Cherwell ITSM <br />incidents <br />System Self Service Portal to enable end <br />users to log incidents. <br />B7 <br />O <br />Ability for end users to open a <br />MITECH will configure the Cherwell ITSM <br />service request. <br />System Self Service Portal to enable end <br />users to loq service requests. <br />118 <br />O <br />Ability for end users to order <br />MiTECH will configure and enable users to <br />standard goods and services from <br />order standard goods and services from <br />a catalog. <br />the preconfigured list of standard goods <br />and services developed within the <br />_ <br />standard service catalog. <br />89 <br />O <br />Ability for and users to request a <br />MiTECH will configure OOTB self-service <br />new IT project <br />portal functiorality which allows end users <br />to request the creation of a new IT project, <br />however, the functionality is limited to a <br />basic service request. Creation of project <br />profiles, attributes and project tracking are <br />represented in the Project Management <br />requirements section. <br />M) Migration Technologies, Inc, Copyright02016, all rights reserved Page 7 of 29 <br />25A-25 <br />