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• Create project communication plan • Project status reporting created <br />• Establish project status reporting • Project kick-off meeting conducted <br />• Conduct a project kick-off meeting with key <br />stakeholders <br />S'rvice.& Process`Desi n, <br />lie. =(�CtlUlt ;: <br />,OLitboi'1'1i'S(D611V$Y�ille5.: - <br />• Confirm in -scope processes aligned with <br />• Implementation scope for processes & <br />Cherwell modules <br />Cherwell modules confirmed and agreed upon <br />• Document in -scope high level IT services & <br />• In -scope IT services & descriptions <br />descriptions <br />documented <br />• Document high level business services <br />• High level business services documented <br />• Review service asset Cl and Cl attributes <br />• In -scope applications and service asset <br />data requirements for Cherwell <br />inventories identified and documented <br />• Identify sources of application & service <br />• Current state in -scope ITSM processes <br />assets inventories <br />documented <br />• Complete data collection <br />• ITSM process gap analysis and <br />• Review and document existing in -scope <br />process/tooling improvements identified, initial <br />current -state ITSM processes <br />CSI register documented <br />• Conduct comparative analysis between <br />• ITSM tooling requirements documented <br />current -state and ITSM process best practices <br />• Initial in -scope business facing services <br />• Identify process gaps and needed <br />identified for service catalog implementation <br />improvements, document initial CSI register <br />and content based on process states <br />• Identify in -scope business facing services for <br />documented <br />service catalog <br />Strategy developed to maintain the user <br />Cherstellstrate" <br />o -Desi ni',^T`T <br />KeActivity <br />; _ <br />Outcames(Deliverables;` <br />• Verify SQL Server to ensure correct version <br />• Client SQL Server configured <br />and available <br />• Virtual servers are available <br />• The City provides virtual servers to support <br />• Cherwell sandbox stood -up <br />Cherwell ITSM sandbox and dev <br />• Cherwell design workshops completed design <br />environments <br />package created and documented <br />• Standup Cherwell ITSM sandbox and dev <br />• Future -state process and tooling requirements <br />environments <br />identified and Cherwell feature and function <br />• Conduct Cherwell design workshops, review <br />capabilities, conflicts and gaps resolved <br />existing in -scope documentation, e.g. roles, <br />• Cherwell design/configuration requirements <br />process gaps and CI data requirements, SLA <br />finalized <br />targets, services, categories, sub -categories, <br />• Current -state data structures reviewed to <br />classifications, keywords, escalations, priority <br />determine future -state data requirements and <br />matrix, approval requirements, etc. <br />migration strategies documented <br />• Review current -state tooling gap analysis <br />Email notification requirements, email design <br />against future -state process requirements and <br />and content based on process states <br />Cherwell features and functions capabilities; <br />documented <br />resolve conflicts and gaps <br />Strategy developed to maintain the user <br />• Finalize Cherwell design/configuration <br />database <br />requirements <br />LDAP/Active Directory & role based security <br />• Evaluate current -state tools data structures <br />designed and finalized <br />reviewed to determine future -state data <br />OOTB metrics, dashboard and reporting <br />requirements and migration strategies <br />requirements reviewed and minor cosmetic <br />• Determine email notification requirements, <br />requirements documented <br />WtMigration Technologies, Inc. Copyright © 2016, all rights reserved Page 17 of 29 <br />25A-35 <br />