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Early Life Support <br />Key Activity <br />outcomes/Deliverables <br />• Provide post implementation support for <br />• Post implementation support delivered <br />process refinements, DBA performance <br />• Post -implementation review completed and <br />guidance, resolve minor issues <br />findings documented <br />• Complete post -implementation review, <br />520 <br />document findings, future process and ITSM <br />Mac Sandridge <br />—system improvement recommendations <br />240 <br />Estimated Timeline and Fee Schedule <br />4rolect Startup <br />Service & Process Design <br />Cherwell Strategy&Desrgn r <br />Service&Process Bui ld <br />.Cherwell BuIld <br />Orchestrate <br />Osenc�eep6me &Testldg <br />EarlyWe Support <br />Bjllablekwrs by Meek 8&'. 91 ,R.' 72 "64 6S .58 64 64 64 64 64 64 $¢4, <br />Billable Hours by Month 323 261 320 <br />9illahlefeeshyMonth $$nE952.8$ I $44,40465 $54442.48$153;800! <br />Travel Expenses $300 $3800 .$300 $300 $300 $300 $1800 $300 $300 $300 $300 $300. $300 $6,900 <br />MiTECH will provide expert resources in ITSM process management, operating concepts and <br />Cherwell ITSM System implementation. The average number of resources to complete the <br />engagement will be 2.5 full time equivalents. <br />Resource <br />Role <br />Estimated <br />Hours <br />Billing <br />Rate <br />Jim Flores <br />Principal Agent/Principal Architect <br />144 <br />125 <br />Dave Howard <br />Principal Architect/Pro'ect Manager <br />520 <br />165 <br />Mac Sandridge <br />Cherwell Certified Solutions Engineer <br />240 <br />165 <br />Total <br />904 <br />*Calculated average billing run rate is $170.13 per hour <br />Biographies of MiTECH resources are in Attachment A. <br />"�> Migration Technologies, Inc. Copyright © 2018, all rights reserved Page 20 of 29 <br />25A-38 <br />