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40>10 <br />Migration <br />Technologies <br />(805)957-1146 <br />AuthorDave Howard, ITSM Consultant, ITILO Expert, <br />DAVE HOWARD is a Principal with Migration Technologies headquartered in <br />Camarillo, California. Dave utilizes his 25 years of experience in providing <br />executive leadership in creating strategy and design for IT Organizational <br />Transformation. He is the author or lT Release Management; A Hands on Guide, <br />a common sense approach to implementing Release and Deployment <br />Management <br />Dave's expertise has enabled him to successfully execute and lead several <br />transformational engagements as well as successfully manage merger and <br />acquisition engagements. These engagements have included the optimization of <br />a newly spun off mid-t€er insurance company, including rationalization of <br />services and data centers. Transforming the delivery of services within a large <br />global engineering company, the separation of a business unit for the purposes <br />of meeting government regulations and the acquisition of new companies. <br />Bringing experience and expertise in developing and implementing IT Service <br />Management programs and solutions including ITSM service/process strategy <br />and design, deployment of ITSM tooling solutions including Cherwell, <br />ServiceNow, HP Service Manager, and Integrated Business Service Manager <br />("IBSM" ). <br />Prior to joining Migration Technologies, Dave was the Director of IT Service <br />Management with Toyota Financial Services. In this role, Dave was responsible <br />for development and implementation of service strategy, service and process <br />management solutions, including day to day operations, and implementation of <br />HP Service Manager. <br />Dave holds many certifications including Certified Cherwell Technical <br />Implementer, ITIL Service Managers Certification, two ITIL Practitioner <br />certifications, COBIT and ISO 20000 & 27002 certifications. <br />Dave is considered an industry expert in IT services management and speaks <br />regularly at conferences including itSMF Fusion, Pink Elephant International <br />Service Management Conference, IQPC & IDC conferences as well as itSMF <br />LIG events. He has also contributes regularly to articles in Network World, <br />Network World UK, bnet.com, BSM Review and other publications, <br />M> Migration Technoloqies, Inc. Copyright © 2016, all riphls reserved <br />25A-46 <br />Page 28 of 29 <br />