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Within J.P. Morgan ACCESS Online, once a wire transfer payment is completed, <br />the option to make the payment into a template via the "Make this a template" is <br />available on the list views and transaction detail views. <br />2. Describe your procedure for notifying us when a wire transfer falls. How soon <br />Is notification made? <br />ACCESS eServe provides a variety of reports to help with improving the payment <br />process. The Straight- Through Analysis Report (STAR) is a high -level <br />performance report that recaps account straight - through processing statistics. It <br />provides an overview of your activity that will highlight potential areas for <br />improvement. <br />Service- related inquiries, including inquiries about failed wire transfers, have a <br />SLA of 24 hours. <br />9. Describe the security measures and safeguards offered by your service. <br />Include any internet based account services here. <br />Our robust security protocol is designed to help protect your privacy, preserve <br />data authenticity and maintain strong operational controls. Your security <br />administrators can maximize productivity by making sure users are properly <br />entitled and assigned to the right products. <br />Users must enter a unique ID and password to access systems. Passwords expire <br />after a specified number of days. The system encrypts passwords and forces <br />users to change passwords when scheduled. Users must select passwords in <br />compliance with defined standards. Passwords are masked to prevent viewing of <br />passwords upon input. <br />The system automatically locks out a user who enters an invalid password and <br />generates an entry in the security log after a specified number of attempts. <br />Security violations and unauthorized access attempts (for both clients and <br />internal users) are logged by security software. JPMorgan Chase investigates all <br />security violations and unauthorized access attempts to ensure that unauthorized <br />persons cannot gain access to our systems or our client data. <br />Staff members who are accessing systems remotely via the corporate VPN must <br />further authenticate themselves using additional authentication factors. <br />Additional security features are described in detail in Section H, question 8, <br />Electronic Reporting. <br />4. How are authorization levels established for transfers? <br />ACCESS Online allows complete flexibility for the City to designate the rights of <br />each user on the platform, and provides comprehensive and configurable user <br />entitlements, limits and approval workflow to provide optimal control. Available <br />Page 57 JT Moruan <br />55E -152 <br />