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N. Implementation and Training Services, <br />As part of any conversion period and as necessary thereafter, the Bank must provide <br />on -site training to City personnel for the operation and use of the Bank's services <br />and automated systems for all areas of service. The training must be sufficient to <br />ensure that City personnel are proficient with all systems and procedures prior to <br />the conversion date, and anytime thereafter. Training, operating manuals, and on- <br />going support are to be supplied by the Bank for all services provided. <br />[Items 1. Through 7. - Respond Only as Applicable] <br />1. Describe the overall plan your Bank would coordinate to ensure a smooth and <br />error -free transition from a current Banking Provider. <br />As a current customer, the City will not have to go through the challenges of a full <br />bank migration and implementation. As we identify new solutions that can <br />improve the overall efficiency of the City, J.P. Morgan will support you through <br />the implementation of any new services using our standard implementation <br />project methodology <br />2. How long does a typical conversion to your Bank take? <br />As stated above, should the City select J.P. Morgan, the City will not be required <br />to go through a bank change conversion. <br />3. Provide a detailed implementation schedule, including assigned <br />responsibilities. <br />Maintaining the City's relationship with J.P. Morgan allows you to continue your <br />current treasury services without disruption. You will avoid a time- consuming <br />and costly conversion process by choosing to retain us as your banking services <br />provider. The City's employees can focus their valuable resources on other <br />projects, which ultimately saves you significant work, time and money. <br />Some of the advantages for the City are that accounts and processes will not <br />change and there will not be a need to assemble a transition team or train <br />employees on a new service. Another benefit of renewing the contract with <br />J.P. Morgan is that the City will avoid many of the burdensome procedures and <br />costs associated with switching financial service providers. In addition, your <br />previously established Client Service and Implementation teams will continue to <br />support you. They are already knowledgeable about your accounts and operations <br />and will not require the learning curve of a new provider. <br />If you do decide to implement any new, complex services, J.P. Morgan will work <br />with the City to implement those services <br />4. Provide all costs and the responsible party (Bank or City) that are involved in <br />an implementation? <br />Should the City retain J.P. Morgan as your provider, there would not be any <br />implementation costs. <br />Page 76 JY Morgan <br />55E -173 <br />