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O. Audit Requirements, <br />Bank will be required to respond to audit confirmations and other requests for data <br />at least annually or as needed from the City's outside auditors. Bank may be <br />requested to permit the auditors to conduct on -site inspection of transactions or <br />review the Bank's internal control system. Define the roles and responsibilities <br />associated with these tasks. <br />The bank will allow, at the City's expense, the City's auditors and independent public <br />accountants, including where state or federal assistance is involved, state and federal <br />auditors identified by the City, reasonable access during normal working hours to the <br />City's bank records as is reasonably required in connection with their examination <br />specifically pertaining to the City's accounts, and use of funds and services provided by <br />the Bank to the City. Any access or examination will be: requested in writing; specifically <br />describe the scope and records required; mutually agreed upon as to time and scope; and <br />subject to J.P. Morgan's security procedures and record retention policies. J.P. Morgan <br />may impose reasonable restrictions on the number of individuals allowed access, the <br />frequency and length of access, and the scope of the records made available. The City <br />shall reimburse J.P. Morgan for the reasonable cost of copying, collating, researching <br />and producing archived information. <br />P. Service Management. <br />The City of Santa Ana places a strong value on excellent customer service and <br />requires a commitment from both its own staff and the companies with which it does <br />business. <br />J.P. Morgan shares the City's emphasis on the need for excellent customer service. The <br />City will continue to be supported by your existing relationship team: Jason Johnson, <br />Kerwin Deese and Marilyn Hardney. We will continue to be proactive and will provide <br />regular relationship reviews, training opportunities and client discussions to make <br />certain that City staff stays up -to -date on the latest in banking technology, operational <br />best practices and other related topics of interest. <br />Page 80 J.P. Morgan <br />55E -175 <br />