55E - RESO - AGMT - DEPOSITORY SRVS

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Real -71Yne Account Management Program administrators can manage accounts in real time using the Smart Data Real -Time Account Manager (SDRAM) feature of smartdata. With SDRAM, administrators have the ability to easily create accounts, view account status, close cardholder accounts, request replacement cards, view cardholder account information, review recent transaction activity, and change cardholder credit limits. Reconciliation With smartdata, users can filter transactions to display by merchant, merchant postal code, merchant category code (MCC), transaction amount range, and /or transaction type (e.g., airline or hotel charges). Receipts can also be appended to individual transactions and downloaded in masse. To further support your reconciliation requirements, transactions can be split up to ego times, and account values are editable according to the City's specific rules. Online .Maintenance With Smart Data Real -Time Account Manager (SDRAM) your program administrator can quickly and easily manage your organization's accounts in real time. Features include the following: • Access up -to -date account status and details • Request new accounts • Close cardholder accounts • View and update cardholder contact information • Request replacement plastic for existing damaged cards • Change cardholder account credit, velocity, and dollar limits • View and update credit, velocity, and dollar limits specific to MCC groups • Review recent transaction activity, including the reason for any declined transactions • View and print account maintenance summary and detail reports as well as audit logs Program administrators can also contact J.P. Morgan's program coordinator group for assistance with any of these tasks, or for help with functions that cannot be completed online. Page 97 J.P• Morgan 55E -192