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Our quality controls throughout the bank are an area of continual focus and <br />improvement for us. With check print, as with all services, we will not sacrifice the <br />accuracy of our work for any other consideration. For purposes of audit control and <br />security, J.P. Morgan's standard check print process uses blank roll feed stock, with <br />digitized logos and signatures applied electronically to each item as it is printed. We <br />recognize the importance of printing high quality checks to maintain low check reject <br />rates. As such, samples of checks are requested periodically throughout the day by the <br />Quality Control area. Sample checks get tested for both MICR quality and conformity to <br />the established check specifications. Should the checks not pass the MICR quality test, <br />the checks are not permitted to be mailed. They are securely shredded, reprinted and <br />quality checked again for proper adherence. If the issue is determined to be file- based, <br />internal J.P. Morgan technology contacts are engaged to troubleshoot and resolve the <br />issue. <br />Duplicate file checking is performed prior to any document being printed. Additionally, <br />we have an Automated Document Factory (ADF), a workflow solution used in our Ohio <br />and Texas facilities. The ADF serves as a job and piece -level tracking solution for the <br />entire document workflow from print through dispatch. As each separate print job gets <br />processed, ADF allows operators to match file item counts to actual page counts upon <br />completion of each job. Should a discrepancy occur, ADF can be used to identify the <br />exact page where the count became out of synch, to quickly troubleshoot and resolve the <br />issue. The results are then logged and validated by a supervisor, before the printing <br />process is restarted. The final production output is <br />A, en recorded. <br />Lockbox. Services <br />s <br />We have reviewed the business case for lockbox <br />services with the City in the past. We are including <br />this service in our proposal in the event that there <br />are circumstances that change in the future, which <br />would necessitate a change in the City's current <br />receivables process. <br />J.P. Morgan offers a full range of lockbox services <br />that will allow the City to streamline your <br />remittance processing and accelerate your revenue <br />stream with a fast, cost - efficient, around - the -clock <br />lockbox solution. We own and operate our own <br />nationwide wholesale lockbox network of <br />processing sites to offer the City fully automated <br />wholesale and scannable wholesale lockbox <br />services. Our centers are full - service processing <br />facilities operated solely by the bank. <br />Page 103 J.P.Morgan <br />55E -198 <br />