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4. In the case that Consultant's personnel respond to make a repair in accordance with <br />II.B.1. and the damage is determined to be excluded from the warranty per II.A.2 or <br />II.A.3, then the service call shall be billable to the City on a Time and Materials basis <br />at a rate of $95.00 per hour. If the vehicle is taken to Consultant's installation and <br />repair center in Yorba Linda by City staff, there will be no charge for inspecting the <br />vehicle to determine if the repair is covered under the warranty. <br />B. Service Procedures <br />1. Next -Day On -Site Service <br />Next -Day On -Site Service is provided, at no additional cost to the City. Consultant's <br />in-house support desk and dispatch will ensure that trouble tickets are handled <br />efficiently and the proper personnel and equipment are at City's location for repairs <br />when needed. <br />2. In -House Support Help Desk <br />For service call (714) 386-3345 (M-F 7:30 a.m. and 4:30 p.m. PST) or via email <br />support(dcdce.com <br />3. Same -Day Depot Service <br />Depot service is an appointment based, same day service in which emergency or <br />convenience issues can be handled at Consultant's installation and repair center in <br />Yorba Linda. <br />Equipment Warranties <br />A. MDC Repair: <br />1) Contact Getac directly at (866) 394-3822 (24/7) <br />2) Email: GetacSu art US etac.com <br />3) Getac Customer Portal Website <br />B. Mobile Router Repair: Cradlepoint COR IBR1100 Series hardware issues, contact <br />Cradlepoint directly at (855) 813-3385 (24/7) <br />