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Within J.P. Morgan ACCESS Online, once a wire transfer payment is completed, the option to make the payment into a template via the "Make this a template" is available on the list views and transaction detail views. 2. Describe your procedure for notifying us when a wire transfer fails. How soon is notification made? ACCESS eServe provides a variety of reports to help with improving the payment process. The Straight- Through Analysis Report (STAR) is a high -level performance report that recaps account straight - through processing statistics. It provides an overview of your activity that will highlight potential areas for improvement. Service- related inquiries, including inquiries about failed wire transfers, have a SLA of 24 hours. 3. Describe the security measures and safeguards offered by your service. Include any internet based account services here. Our robust security protocol is designed to help protect your privacy, preserve data authenticity and maintain strong operational controls. Your security administrators can maximize productivity by making sure users are properly entitled and assigned to the right products. Users must enter a unique ID and password to access systems. Passwords expire after a specified number of days. The system encrypts passwords and forces users to change passwords when scheduled. Users must select passwords in compliance with defined standards. Passwords are masked to prevent viewing of passwords upon input. The system automatically locks out a user who enters an invalid password and generates an entry in the security log after a specified number of attempts. Security violations and unauthorized access attempts (for both clients and internal users) are logged by security software. JPMorgan Chase investigates all security violations and unauthorized access attempts to ensure that unauthorized persons cannot gain access to our systems or our client data. Staff members who are accessing systems remotely via the corporate VPN must further authenticate themselves using additional authentication factors. Additional security features are described in detail in Section H, question 8, Electronic Reporting. 4. How are authorization levels established for transfers? ACCESS Online allows complete flexibility for the City to designate the rights of each user on the platform, and provides comprehensive and configurable user entitlements, limits and approval workflow to provide optimal control. Available Page 57 1 s