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J <br />Q <br />H <br />z <br />w <br />0 <br />0 <br />V <br />0 <br />Z <br />Q <br />Q <br />a <br />r <br />J <br />V <br />5 <br />F- <br />number of clients impacted, the Firm may use direct telephone calls, conference calls, e- <br />mails, faxes, recorded messages, and other means to disseminate information. When <br />applicable, communications may include contact information for those areas operating at <br />contingency locations. <br />Minimizing Likelihood and Extent of A Disruption <br />J.P. Morgan's extensive global footprint provides built-in redundancy for many core <br />processing, operations and service delivery functions. J.P. Morgan has strategically located <br />data centers and operation centers throughout the world. This geographic distribution helps <br />to reduce the impact of a local disruption on our business. Each location has at least one <br />defined and tested recovery site with connectivity to applications and a tested plan for <br />relocating to the alternate site and resuming business. <br />Further minimizing the likelihood of a full -scale business disruption, J.P. Morgan's data <br />centers and data storage procedures have been designed to minimize the likelihood of a <br />disruption in the event of a disaster and to eliminate single points of failure, as described <br />below. <br />• Data centers have on -site backup processing resources to address local equipment <br />issues. <br />• Data centers and major operations facilities are designed to receive electrical power <br />from dual utility feeds, multiple redundant Uninterruptible Power Supply (UPS) <br />protection, and redundant on -site generators. Buildings feature stringent physical <br />security, using highly sophisticated systems to prevent against and detect fire, smoke, <br />water and intrusion. These measures help to reduce the risk and minimize the <br />consequences of these events. Each building is secured at the main entrance, <br />requiring electronic ID cards for access. In addition, a trained and equipped security <br />staff provides 24 -hour coverage. <br />• In major facilities, the voice service is delivered over the data network (Voice Over <br />IP), leveraging the diverse routing of the corporate network. Elsewhere, voice services <br />are sourced from two separate switching stations (or exchanges) and delivered to the <br />building so that an interruption to one of the switching stations (exchange) would not <br />affect the entire building's workspace. <br />J.P. Morgan maintains a proprietary telecommunications network across our global operating <br />facilities and data centers, which is designed to maintain communications in the event of a <br />disaster. We have redundant components for each connection (e.g., routers, switches, etc.) <br />which allow us to immediately correct device failures. We have configured our network with <br />multiple diversely routed paths that allow us to re- direct traffic in the event of a disruption. <br />This enables us to utilize additional options in the event of a provider outage. <br />Wide -scale Staff Disruption (including Pandemic Preparedness) <br />Based on the World Health Organization's pandemic model, J.P. Morgan has prepared a <br />process for creating layers of defense to prevent virus transmission and a work - around for the <br />possibility of mass employee absenteeism. Our plans not only address a pandemic situation <br />but would serve us for other wide -scale staff disruptions. Planning incorporates preparedness <br />and expertise from all areas of the Firm. Consideration has been given to the unavailability of <br />the workforce or closing of locations over extended periods of time. J.P. Morgan will exercise <br />commercially reasonable efforts to ensure that the Firm will meet its obligations to you and to <br />all of our customers. <br />J EMorgan <br />