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I K, I Wil I <br />one Customer identifies. The Bank will not be responsible for transactions blocked or allowed in accordance with the instructions the <br />Customer provides for the Company ID Number. <br />(c) Debits Not Affected by Blocking. ACH debit blocks do not apply to certain transactions, The following types of ACH - related debits will not <br />be blocked: <br />• debits to the Customer's account to offset any ACH credit Entries originated by the Customer through Bank; <br />• reversals of previously received ACH credit Entries; <br />• returns or reversals by the RDFI of ACH Debit Entries originated by the Customer through the Bank; <br />• Reclamation Entries; <br />• debits to the Customer's account initiated by the Bank or Bank's agent to correct processing errors, effect back valuations, make other <br />adjustments or for fees, charges or other amounts the Customer owes the Bank; and <br />• debits to the Customer's account that the Bank posts pursuant to its internal procedures in order to comply with applicable law, <br />regulations or payment system rules or guidance. <br />2. ACH Transaction Review: <br />(a) The Customer shall use filter criteria available through the service to select the types or categories of incoming ACH debit and /or credit <br />transactions to be reviewed or the Customer may elect to review all incoming ACH transactions subject to Section 2(d) below. <br />(b) Based upon the filter criteria selected by the Customer, ACH transactions meeting that criteria will be made available for the Customer to <br />review not later than a designated time on the banking day following the day on which the transactions are posted to the Customer's <br />account. The details provided by the Bank for each Entry will include account number, dollar amount, company ID, receiver's name, <br />standard entry class code and settlement date. <br />(c) The Customer shall advise the Bank by means of an agreed upon transmission method not later than the Bank's designated cutoff time on <br />the same day as transaction information is made available for those transactions, if any, that are unauthorized and that the Customer <br />wishes to return. The Bank is entitled to rely on any instructions that it receives and that it reasonably believes to be genuine. The Bank <br />shall return all such transactions and make corresponding adjustments to the Customer's account to which the transactions had been <br />posted. All transactions reported to the Customer as to which Bank does not receive a timely return instruction from the Customer will <br />remain posted. <br />(d) The following types of ACH transactions will not be made available for the Customer's review and decisioning: <br />• debits or credits to the Customer's account to offset any ACH Entries originated by the Customer through the Bank; <br />• reversals of previously received ACH Entries; <br />• returns or reversals by the RDFI of ACH Entries originated by the Customer through the Bank; <br />• Reclamation Entries; <br />• debits or credits to the Customer's account initiated by the Bank or Bank's agent to correct processing errors, effect back valuations, <br />make other adjustments, or to comply with legal requirements or for fees or charges the Customer owes the Bank; and <br />• if the Customer is also subscribing to the ACH Debit Block service, any transactions blocked and returned pursuant to that service. <br />(e) Certain transactions reviewed and approved by the Customer may nevertheless be returned by the Bank. This will happen if (i) there are <br />insufficient funds in the Customers account to cover the amount of an ACH debit or other charge, (ii) a stop payment was previously <br />placed on the transaction or (iii) the Bank determines the transaction must be returned for legal or regulatory reasons. Certain <br />transactions that the Customer advises should be returned may nevertheless be posted by the Bank; these include ACH debits or credits <br />to the Customer's account that the Bank posts pursuant to its internal procedures in order to comply with applicable law, regulations or <br />payment system rules or guidance. <br />Lem —WO Ri1! • <br />Lockbox is a remittance processing Service offered to customers to support their accounts receivables business needs. Through this service, the <br />Customer's remittance deposits are sent to a Post Office Box and picked up by the Bank and delivered to or via courier for further processing and <br />posting to the Customer's deposit account. <br />1. Service. The Bank will maintain the Post Office Box for the Customer's remittances and will have unrestricted and exclusive access to the <br />Post Office Box while providing the Lockbox Service. Customers requiring Caller Service or Business Reply Mail Service for remittance collection <br />must obtain prior approval from the Bank. Upon approval, the Customer will secure such services directly with the United States Postal Service <br />(the "USPS ") and ensure the Bank is authorized to collect the mail. The Bank shall not be responsible for delays in processing due to the <br />Customer's failure to pay the USPS for such services or any other action taken or not taken by USPS. The Bank may direct clients to include <br />specific codes or formats within their assigned address in order to ensure mail is identified correctly. The Customer is responsible for ensuring <br />their customers' remittances are properly addressed in order to prevent delays in processing. <br />PN: 1298505 DOC ID: 3 Page 20 of 39 <br />