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L. Information Reporting Services. Bank must provide on -line monthly account <br />reconciliation reports, statements, account analysis statements, confirmation <br />tickets and other report related features normally associated with municipal <br />government accounts. The Bank must also be willing to customize such reports <br />where feasible to accommodate the City's preferences. <br />M. Web -based Applications. The City is interested in utilizing new applications <br />and technology to increase the level of customer services available to the citizens <br />of Santa Ana. The Bank must provide web based on -line services that provide <br />added convenience and cost savings. These web based on -line services should <br />include such services as: ACH, deposited returned items, image inquiry, image <br />on demand, information reporting, statements, stop payments, wire transfer, <br />payee positive pay, account balance inquiry, transaction inquiry, deposit history, <br />and other on -line web applications. The Bank should have the ability to tailor <br />web based banking applications to the needs of the City. <br />N. Implementation and Training Services. As part of any conversion period and <br />as necessary thereafter, the Bank must provide on -site training to City personnel <br />for the operation and use of the Bank's services and automated systems for all <br />areas of service. The training must be sufficient to ensure that City personnel <br />are proficient with all systems and procedures prior to the conversion date, and <br />anytime thereafter. Training, operating manuals, and on -going support are to be <br />supplied by the Bank for all services provided. <br />[Items 1. Through 7. — Respond Only as Applicable] <br />1. Describe the overall plan your Bank would coordinate to ensure a smooth and <br />error -free transition from a current Banking Provider. <br />2. How long does a typical conversion to your Bank take? <br />3. Provide a detailed implementation schedule, including assigned <br />responsibilities. <br />4. Provide all costs and the responsible party (Bank or City) that are involved in <br />an implementation? <br />5. Do you have a user group? If so, how are they structured? What topics are <br />they currently discussing? <br />6. Describe the Bank's hardware, software, and personnel utilized for technical <br />applications of banking processes and procedures. Include a description of <br />portals, transmissions and downloads of information, electronic funds <br />transfers, and e- Banking. <br />7. Describe the Bank's technical personnel who will be available to support the <br />City's technical staff in implementing new processes and procedures to <br />perform the City's banking functions. Training, operating manuals, and <br />City of Santa Ana — Banking Services Page 12 <br />