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3. Under what circumstances will the Bank assume liability for damages to City <br />employees in the event that Direct Deposit failed? <br />4. What assurances will the Bank make that no unapproved debits are made to <br />the City account(s)? If an unauthorized debit occurred, what procedure does <br />the Bank have for reversing it? <br />S. Under what circumstances will the Bank be liable for missing deposits? What <br />procedure, if any, does the Bank have for resolving disputes over deposits? <br />6. What protection does the Bank afford that all City issued checks will be <br />honored? <br />S. Miscellaneous Questions <br />1. Will the Bank assign a designated representative to the City's account for <br />inquiries, day -to -day communications and problem resolution? If no, how will <br />these items be handled? <br />2. Are there toll -free numbers for customer service and technical support? What <br />hours is live phone assistance available? <br />3. Will the Bank cash payroll checks at no cost for City employees? <br />4. The Bank will be required to provide certain transaction confirmations and <br />respond to other requests for data as needed from the City's auditors. Will <br />the Bank be able to comply with such requests? <br />S. The Bank must identify the cost (if any) to the City for: depository bags <br />including bulk coin deposit bags, endorsement stamps, deposit slips, standard <br />commercial currency supplies such as currency wrappers, check stocks, <br />deposit tickets, labels, and other necessary supplies. <br />a. Can supplies be ordered on -line? <br />b. Can the costs of these supplies be paid through Account Analysis? <br />T. Desired Related Services Not Part of this RFP <br />1. Armored Car Services. The City desires the bank to bid and provide <br />armored car service for two locations. 1) Santa Ana City Hall, 20 Civic Center <br />Plaza, Santa Ana, CA 92701 and 2) Santa Ana Zoo located 1801 E. Chestnut <br />Ave, Santa Ana, CA 92701. Pick up services would be four to five times a <br />week Monday through Friday after 12:00 p.m. City Hall is closed alternating <br />Fridays. Armored car service company must ensure same day credit. <br />a. Can this service by paid through account analysis? <br />b. Describe the services and pick -up times available from armored car <br />companies the Bank utilizes that can ensure same day credit. <br />City of Santa Ana — Banking Services Page 14 <br />