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VI. Q. What services are being paid for at the counter? <br />i. City Hall - Treasury Division: MUS, Business Tax, Dog License, <br />Business Tax, Hotel Visitor Tax, Misc. Accounts Receivable, Parking <br />Citations, Planning & Building Permits, and Public Works Permits <br />ii. City Hall Kiosk- Treasury Division: MUS, Business Tax, Dog License, <br />Parking Citations, Paramedic Subscription <br />iii. Police Department - Traffic Division - Vehicle Releases, Miscellaneous <br />Permits, etc. <br />iv. Police Department - Records Division - Police Reports, etc. <br />v. Parks & Recreation - Santa Ana Zoo: General Admission <br />VII. Q. On -line processing payment gateway currently being used. <br />A. We have third parties for online payments: <br />i. Business Tax and Proactive Rental Enforcement Program (PREP) <br />accounts use IP Morgan Paymentech Orbital Payment Gateway <br />ii. Municipal Utility Services (MUS) and Dog Licensing use Electronic <br />Payment Exchange (EPX) as our Payment Merchant; Gateway N /A. <br />VIII. Q. What is the annual MC /Visa sales volume? <br />A. On -line: MUS M/C and VISA: $6 Million and eCHECKS: $11 Million <br />B. On -line: DOG M/C and VISA: $108,000 and eCHECKS: $37,000 <br />C. On -line: Bus Tax M/C and VISA: $1.4 Million and eCHECKS: $800,000 <br />IX. What is the average transaction size? <br />A. On -line: MUS $250.00 <br />B. On -line: DOG $27.00 <br />C. On -line: Bus Tax $350.00 <br />RFP Response /Format <br />I. Can we use the City Logo when we are responding to the RFP <br />A. Yes <br />II. Q. Can we include our link to our Financial Statements instead of providing a paper <br />copy (it's hundreds of pages). <br />A. Yes <br />City of Santa Ana — Banking Services Page 7 <br />