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Comprehensive Solutions and Project Management <br />Our proposed banking services and any new solutions offered are based upon our <br />collective analyses, listening carefully to the City's feedback, asking questions, <br />understanding your specific needs and requirements, and direct hands -on experience. <br />Retaining J.P. Morgan as your banking provider means no disruption of services and a <br />major cost avoidance associated with a significant and lengthy migration. For new add - <br />on services, we assign an implementation project manager to serve as the primary lead <br />throughout the project. Your local relationship team also remains actively involved as <br />key participants every step of the way to assist in developing a Scope of Work and serve <br />as a point of escalation. <br />Experience in the Public Sector <br />For more than three decades, J.P. Morgan Government Banking has maintained an <br />unwavering commitment to empower public sector agencies with financial tools to help <br />them control costs, optimize cash flow, manage resources and make informed decisions. <br />Our commitment is rooted in a shared belief that efficient and responsive public <br />administration is essential to serving the needs of individuals and communities. <br />Nationally, our group serves 44% of the largest state and metro areas, and we are proud <br />to include the City of Santa Ana in J.P. Morgan's family of top -tier Government clients. <br />We are the only institution with a formal Government Industry Council of bankers and <br />experts from across the country that collaborate to share best practices and identify <br />trends at the local, state and national level. This knowledge then accrues to each of our <br />clients via our local banking teams, client webinars and other channels. Conversely, the <br />Council presents ideas directly from our clients to our product teams and senior <br />management to encourage new product innovation. This collaboration helps ensure that <br />our products remain aligned with your unique financial, operational and regulatory <br />requirements. <br />Financial Strength and Stability <br />The City requires the highest degree of safety for financial assets entrusted to your <br />banking services provider. Our financial strength allows us to invest in the people, <br />processes and technology necessary to provide you with banking services that provide <br />long -term, enduring value and meet the needs of the City and the citizens you serve. <br />Page vi J T Morgan <br />