55B - RESO - CIVIC CENTER WATER SUPPLY

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CITY OF SANTA ANA CIVIC CENTER FACILITIES STRATEGIC PLAN WATER SUPPLY ASSESSMENT DEMAND MANAGEMENT MEASURES Section 4 of the UWMP provides a comprehensive description of the water conservation programs that the City of Santa Ana has implemented, is currently implementing, and plans to implement in order to meet its urban water use reduction targets. The City of Santa Ana Council adopted the Water Conservation and Supply Shortage Program Ordinance No. NS -2877 in May 2015. Ordinance No. NS -2877 establishes permanent water conservation requirements and prohibition against waste that are effective at all times and is not dependent upon a water shortage for implementation. In an event of a water supply shortage, the ordinance further establishes three levels of water supply shortage response actions to be implemented during times of declared water shortage or declared water shortage emergency, with increasing restrictions on water use in response to worsening drought or emergency conditions and decreasing supplies. The provisions and water conservation measures to be implemented in response to each shortage level are described in Section 5 or the UWMP. The City's Water Conservation and Supply Shortage Program Ordinance can be obtained from the City. The City maintains active water wasting prohibition measures at all times and has the ability to implement additional measures as water conservation needs dictate. In 2015, as a result of the Governor's drought mandates, the City began to tract: its water wasting prohibition enforcement activities. On June 2, 2015 the City declared a Phase 2 water supply shortage in Resolution No. 2015 -025 by formally requiring all water consumers to reduce use by 12 percent relative to their 2013 consumption. Additionally, on August 4, 2015, a water wasting penalty rate was established by Resolution No. 2015 -047. This new penalty rate permits City staff to penalize those users not meeting their water use reduction targets of 12 percent. The City of Santa Ana as a whole has been meeting its State mandated target; as a result the City has yet to impose any monetary penalties on any of its users. The City has communicated the water wasting prohibitions and water conservation measures via various communication outlets available including messaging on water bills, bill inserts, bill envelopes, the City website, bus shelter advertisements, City newsletters, pole banners across the City, and a water conservation booth at community events. As a result, in 2015 the City received 1,064 water waster complaints: a dramatic increase from prior years. The City intends to continue both its water waste enforcement efforts and water conservation messaging in the future; however, the intensity of both activities will be directly related to the level of water conservation required to meet stated use reductions. Part of the City's public education and outreach program is administered by MWDOC, although the City is not one of its retail agencies. MWDOC has established an extensive public education and outreach program to assist retail agencies in Orange County to promote water use efficiency awareness within their service areas. MWDOC's public education and outreach programs consist of five primary activities: school education programs; value of water communication program; quarterly water policy dinners and water inspection trips; and organized community events. These activities are further described in Section 4.4 of the UWMP. In addition to the primary programs it administers, MWDOC also maintains a vibrant public website (www.mwdoc,coml as well as a social media presence on Facebook, Twitter and Instagram. MWDOC's Facebook page has more than 1,200 followers. The social media channels are used to educate the public about water- efficiency, rates and other water - related issues. ffi 5 1-�Tf99